Job Description
Job Description
This is a remote position.
Summary
At Savii, the Client Success Specialist isn't a support role — it's ownership. You'll be the person our employer clients count on from their very first day of onboarding through the life of their benefits program. You'll build real relationships, know your clients' businesses inside and out, and be the steady, proactive presence that makes Savii feel personal instead of transactional. You don't need to know ICHRA on day one — we'll teach you that. What we're looking for is someone who genuinely loves people, follows through on what they say, and takes initiative when they see something that needs doing.
What You'll Do
- Guide new employer clients through onboarding, from signed contract to successful launch
- Own a book of business as the primary point of contact — building deep knowledge of each client's team, needs, and goals
- Spot and solve issues proactively, before they become problems
- Support annual open enrollment and respond to mid-year changes
- Coordinate with Sales, Technology, and Operations to keep things running smoothly
- Share client feedback and ideas that make Savii's process better
Compensation
The compensation range is between $18 and $26 per hour, depending on skills and experience.
RequirementsRequirements:
- 1–3 years in a client-facing role — customer service, account management, client success, or similar
- Clear, warm, professional communication skills, written and verbal
- Strong organization — comfortable managing multiple clients and priorities at once
- A genuine commitment to follow-through
- A self-directed, solutions-first mindset
- Comfort learning new technology and platforms
- Must reside in Minnesota, Iowa, Nebraska or North Carolina and be authorized to work in the United States
Preferred, not required: experience in benefits administration or health insurance, familiarity with ICHRA/ACA