Field Service Technician - Electro-Mechanical

Koenig & Bauer US, Inc

Decatur, GA 30030, USA

Published: 6/14/2022

Engineering

Full Time

Job Description

Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores.

With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion.

This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print!

Location: This position is located in the Atlanta area and will travel to customer locations throughout the Atlanta area to install and service equipment.
Travel outside the Atlanta area to service other customers or training is expected to be 20% or less.
Reports to: Service Manager, Shared Services, Special & New Technologies
Standard Schedule: Schedule varies and may include early mornings, evenings, late nights, and weekend work.
Employees may be required to be away from home two weeks at a time if installing equipment outside the Atlanta area.

FLSA Status: Non-exempt/Hourly

Compensation: $27 - $46 per hour

Job Responsibility: The Field Service Technician – Electro-Mechanical (Mechatronics), Digital travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair mechanical, electronic and electrical components on Koenig Bauer Digital Presses. The Service Technician interacts directly with the customer listening to their needs and asking probing questions in preparation for the installation or service call and must be able to effectively communicate technical information and resolutions to customers with varying degrees of technical knowledge and abilities. The Service Technician must come up with the plan of action to address the customer issue with an emphasis on quality work (fix it right the first time) and efficiency to minimize installation or downtime and to control costs.

Essential Duties and Responsibilities:

Troubleshoot mechanical, electronic and electrical components on Koenig & Bauer Digital presses. Solid background in mechanics and electronic concepts and automation is a must.
Understand the operation of various models and sizes of digital printing presses in order to diagnose performance issues.
Must have strong understanding of PLC technology (Bosch and Rockwell) and be able to read, interpret, modify, troubleshoot, and program the PLC.
Understand and troubleshoot close loop system, such as temperature control, tension control, L.E.L. control, etc.
Understand and troubleshoot drive and motor technology, including torque, current, architecture, types of alarms, and general concepts that join all drives and motors.
Program part/ module on site.
Troubleshoot peripheral equipment like Enercon, BST, Fife, Maxon, etc.
Contact Koenig & Bauer Germany about machine specific problems and software.
Troubleshoot high speed communication, including all that surrounds Ethernet: switches, addresses, and overall philosophy behind these communications.
Install software updates
Troubleshoot software issues.

Troubleshoot complex mechanical, electronic, and electrical issues with thorough research and investigation using available documentation such as service manuals and repair documentation, internal resources such as other technicians, Remote Maintenance, or Service Manager to accurately identify the necessary repairs and the root cause analysis for the failure.
Determine and execute an action plan for making necessary repairs including identifying necessary parts and working with the customer and K&B Parts Department in the procurement of parts, working with the customer and K&B Service Department on the necessary time and schedule for repair, working with Service on additional labor or specialized skills necessary to do the job, working with K&B Warehouse and Service in the arrangement of any special tools needed for the job.
Deliver world-class customer service with each and every customer interaction including introducing or greeting the customer upon your arrival, listening and asking questions of the customer to understand how you can help, informing customer of your findings as well as recommended action plan including schedule and timeline, and touching base with customer at the end of the job or during critical milestones while on the job.
Fulfill the obligation of the original service call and see the service call through completion making any arrangements for alternative schedule, as deemed necessary, with the Service Department. Requests for additional work outside the scope of the original service call must be arranged through the Service Department.
Complete accurate and timely records including recording parts used and returned, updating open/closed issues spreadsheet, recording time, expenses, and work performed, and any other required paperwork or records.
Adhere to all applicable customer practices and policies while working at their site including arrival and departure procedures, following safety policies and using necessary personal protective equipment, and adhering to policies regarding smoking and eating in the workplace.
Performs other related job responsibilities as necessary based on business needs.

Required Qualifications:
Education: High School Diploma or GED-equivalent required; but post-high school degree or certification in technical field preferred including but not limited to printing, industrial/plant maintenance, or automotive production/service.
Experience: Minimum three to five year related work experience in printing, press manufacturing, industrial/plant maintenance, automotive production/service, or other related technical field.
Computer Skills: Experience with OS2; Microsoft Windows; programming and networking; extensive use of various proprietary software and programming tools; basic use of e-mail, internet navigation, word processing, and spreadsheets.

Physical Demands of Job:
Nearly 25% travel with consecutive overnight stays, mostly domestic air travel with some international travel for training or special assignments. Must be able to navigate through airports and board aircrafts. Must hold a valid driver’s license and be able to drive for long periods of time (5 – 8 hours, in some cases). Continuous (more than 5.6 hours daily) standing, working with hands and fingers, and exposure to dust, fumes, and machinery noise in press rooms required. Frequent (2.6 to 5.5 hours daily) bending/stooping, pushing, pulling, and changes to temperature. Regular use of hand and power tools both basic and specialized tools including but not limited to wrenches, ratchets, sockets, pliers, hammer, screw drivers, grinder, drill motor, hydraulic jacks, pallet jacks, hex keys, OEM special tools, files, pin punches, 6side cutters, snap ring pliers, scrapers, and pin puller. Heavy lifting including lifting a traveling toolbox with wheels with an estimated weight of 40 to 80 pounds. Daily use of computer to keep necessary reports and records and retrieve necessary information.

Koenig & Bauer (US) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, creed, national origin or ancestry, or any other status protected by federal, state, or local law. Information collected by the application process is solely to determine suitability for employment, verify identity, and maintain employment statistics of applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship for the employer. Please contact Koenig & Bauer’s HR Department at NA-HR@koenig-bauer.com or 469-532-8120 if you need assistance completing this application or to otherwise participate in the application process.

Benefits

Vacation – 15 days per year

Holidays – Up to 11 days

Sick – 7 days

Medical, Dental, and Vision

Disability and Life

Flexible Spending Accounts

401k Retirement and Profit Sharing Plan

Income replacement plans for cancer, critical illness, and accident

Long-Term Care Plans

Years-of-Service Bonus Plan

Educational Assistance