District Manager - Car Wash Operations

Job Description

Job DescriptionDescription:

About Paek Management Group

Paek Management Group is a fast-growing family office overseeing a portfolio of franchise businesses and carwash brands operating across multiple retail locations. As we scale, we are investing in strong leadership, operational systems, and people development to deliver best-in-class performance and customer experience.

Position Overview

The District Manager is a results-driven operations leader responsible for overseeing financial performance, team development, and customer experience across four express carwash locations across Southern California. This hands-on role combines operational excellence, sales leadership, and people development to ensure each location delivers consistent service, profitability, and brand standards.

Success in this role is defined by sustained membership growth, well-trained and high-performing site leaders, and exceptional operational consistency across the district.

This exempt position reports directly to the COO and serves as a key operational leader within the organization. It is a field-based role that requires a strong on-site presence across assigned carwash locations. The District Manager is expected to spend the majority of their time in the field supporting site teams, inspecting operations, and driving execution, with some administrative work performed remotely as needed.

Key Responsibilities

Sales Leadership & Team Development (50%)

• Drive membership strategy: Develop and execute a clear sales plan focused on growing subscription memberships and total revenue across all district locations.
• Coach and mentor leaders: Serve as the primary performance coach for site managers and frontline teams by providing real-time feedback, structured training, and motivation to elevate selling skills and customer interactions.
• Support recruiting and onboarding: Partner in the selection, onboarding, and early development of new site managers, ensuring a strong foundation in membership sales, service excellence, and operational standards.
• Enable professional development: Use company tools and resources to guide development conversations, helping managers identify strengths, growth areas, and SMART goals tied to performance and career advancement.
• Model sales competencies: Train managers on recognizing and coaching key sales competencies in action, such as customer engagement, active listening, and resolution skills, while reinforcing consistent coaching practices across all teams.

Operational Leadership & Systems Excellence (35%)

• Lead operational performance: Ensure every location operates to defined performance, safety, and service standards, driving accountability for consistent results across the district.
• Monitor key metrics: Review daily and weekly KPIs such as membership activations, cancellations, sales performance, throughput, and equipment uptime. Use this data to identify trends, diagnose performance gaps, and guide targeted coaching with site managers.
• Ensure process consistency: Reinforce adherence to company Standard Operating Procedures (SOPs) to maintain operational integrity, compliance, and service quality at every location.
• Serve as systems expert: Act as the district’s first point of contact for POS and site-level technology (e.g., DRB and Tunnel Watch assisting with configuration, troubleshooting, and communication with support vendors when needed.
• Oversee preventative maintenance: Ensure site managers execute scheduled preventative maintenance routines, maintain required documentation, and proactively manage parts ordering and inventory to minimize downtime.

Customer Experience & Community Engagement (15%)

• Champion the customer experience: Ensure each location delivers exceptional, consistent customer experience aligned with company service expectations.
• Resolve escalated concerns: Personally handle complex or high-impact customer issues with professionalism, sound judgment, and discretion—balancing customer satisfaction with company policies.
• Drive community engagement: Support local partnerships, outreach, and fundraising initiatives that build community relationships, brand awareness, and membership growth.
• Manage reputation and feedback: Partner with the Customer Experience and Marketing teams to surface actionable insights from local customer feedback and online reviews, ensuring prompt, brand-aligned responses.
• Coach for service excellence: Train and support site managers in developing strong customer service and communication habits that promote loyalty and reflect the company’s commitment to high-quality experiences.

Requirements:

Required Experience

• 5+ years of multi-unit leadership experience in a service, retail, or carwash environment.
• Proven ability to manage P&L performance, drive sales growth, and develop operational leaders.
• Strong command of operational systems (e.g., DRB,) and ability to interpret data for decision-making.

Core Competencies

• Leadership & Coaching: Skilled at motivating and developing others through structured feedback and accountability.
• Operational Excellence: Demonstrates mastery of operational processes, safety, and maintenance standards.
• Sales Focus: Naturally competitive, focused on measurable growth in memberships and revenue.
• Judgment & Adaptability: Approaches challenges with practical problem-solving and calm under pressure.
• Communication: Clear and professional communicator with teams, peers, and customers.

Education
High school diploma required; Bachelor’s degree in Business, Management, or related field preferred.

Why Join Us

When you join Paek Management Group, you become part of a growing organization committed to operational excellence, continuous improvement, and people development. You’ll have the opportunity to lead high-performing teams and shape the customer experience across our expanding carwash network.

We offer competitive pay, full medical, dental, and vision coverage, employer-paid life and AD&D insurance, short-term disability, and additional supplemental benefits. We offer a 401(k) with company match, paid time off, and paid holidays that reflect our commitment to your professional and personal well-being.

Pay Transparency Notice
The expected base salary range for this position is $100,000 – $120,000 per year. The actual base pay offered will depend on the candidate’s skills, experience, and location. This position is also eligible for a bonus program.