Job Description
Job DescriptionAbout the Role
We're seeking a skilled Engineer to join our dynamic MSP team. This is a client-facing role where you'll provide technical support and solutions across diverse IT environments. You'll work directly with clients, solve complex problems, and have the opportunity to grow your skills across a wide range of technologies. If you're looking to accelerate your career in a fast-paced environment where every day brings new challenges, this is the role for you.
What You'll Do
Client Support & Technical Delivery
- Provide remote and regular on-site technical support for assigned clients in the Greater Puget Sound area.
- Build strong working relationships as a trusted technical resource
- Troubleshoot and resolve issues across network, server, and cloud environments
- Communicate technical information clearly to both technical and non-technical audiences
- Work with account management to ensure excellent customer service delivery
Technical Responsibilities
- Support and maintain network infrastructure including routers, firewalls, switches, VPNs, and VLANs
- Implementation of infrastructure projects
- Manage hybrid environments leveraging both on-premises and cloud-based platforms
- Implement and maintain backup systems and disaster recovery solutions
- Handle Active Directory, Group Policy, DNS, DHCP administration and troubleshooting
- Configure and manage firewall technologies (WatchGuard, SonicWALL, Sophos, Unifi, Meraki, Cisco)
- Support Microsoft 365, Entra ID, Exchange Online, SharePoint Online
- Work with virtualization environments (Hyper-V, VMware)
- Manage MDM platforms (InTune, JAMF) and mobile device support
- Support modern security solutions including EDR, MFA, SSO, email security
Operational Excellence
- Provide accurate daily time entry with real-time coordinator tracking
- Create and maintain documentation of client environments
- Take ownership of tasks through to resolution, including post-service follow-up
- Provide realistic time estimates and manage your workload effectively
- Escalate issues appropriately and collaborate with team members when needed
- Participate in small to large project implementations
Required Qualifications
Experience
- Relevant IT experience (MSP experience preferred but not required)
- Hands-on experience with Active Directory, Windows Server, Microsoft Exchange/Exchange Online
- Network troubleshooting experience with switching, VLANs, routing, firewalling, VPN technologies
- Experience with Microsoft Windows and Apple MacOS environments
- Mobile device management and support (iOS, Android)
- Backup and recovery systems experience
- Experience with Microsoft 365/Office 365 platform
Technical Skills
- Microsoft Windows 10/11 and Server 2016+
- Microsoft 365/Office 365 administration
- Basic to intermediate network fundamentals
- Firewall management and troubleshooting
- Enterprise backup solutions (Veeam, Acronis, Datto, etc.)
- Cloud collaboration platforms (Teams, OneDrive, Dropbox, Google Workspace)
- Azure AD, InTune, SharePoint Online (experience a plus)
Essential Attributes
- Exceptional communication skills—you can explain technical concepts in simple terms
- Customer service mindset with strong interpersonal skills
- Self-motivated and able to work independently
- Detail-oriented with good organizational skills
- Ability to remain calm and effective under pressure
- Eager to learn new technologies and grow your skillset
- Team player who enjoys sharing knowledge and supporting others
- Professional appearance and demeanor
- Reliable transportation for client site visits
- Ability to pass background check
Preferred Qualifications
- Prior MSP experience
- Industry certifications: Network+, Microsoft certifications, CCNA, or similar
- Experience with ConnectWise Manage or similar ticketing systems
- RMM/remote management tool experience
- Experience supporting Apple products
What Makes You Stand Out
You genuinely enjoy helping people and take pride in solving problems, no issue is too small. You follow through on commitments, keep clients informed, and handle challenging situations with professionalism. You're eager to learn, willing to ask for help when needed, and understand that excellent service delivery is built on attention to detail and consistent communication.