Admissions Representative

Job Description

Job Description

Community College Preparatory Academy

Admissions Representative

Department: Student Support Services

Reports to: Recruitment Coordinator / Director of Student Support Services

Status: Full-time; nonexempt

Location: Washington, DC / campus based

Salary band: $65,000–$95,000 annually per position

Supervisory responsibilities: No direct reports. May coordinate ambassadors, student workers, volunteers, or event support assigned to recruitment and admissions activities.

Our mission

Community College Preparatory Academy (CCPrep) creates an innovative and rigorous learning environment for adults who are under-credited or have aged out of traditional K–12 pathways. We respond to each learner’s strengths and barriers while preparing students for employment, postsecondary education, industry credentials, and lifelong learning.

The opportunity

Guide prospective adult learners from first inquiry through a well-informed, respectful, and complete enrollment process.

Why this role matters for students

You will often be a learner’s first relationship with CCPrep. Clear information, consistent follow-up, and honest guidance can turn uncertainty into a confident next step.

Cognia connections Culture of Learning, Leadership for Learning, Engagement of Learning, and Growth in Learning | Standards 1–4, 11, 15–17, 19–20, 24, 27–28. These responsibilities apply within this position’s assigned authority.

Essential responsibilities

• Respond promptly to inquiries and explain programs, eligibility, expectations, schedules, and next steps accurately.
• Conduct outreach, information sessions, events, and individual enrollment conversations in the community and online.
• Support applicants with forms and documentation without making promises outside approved policy.
• Maintain complete, timely contact and application records in designated systems.
• Use funnel data to prioritize follow-up, identify barriers, and improve outreach.
• Provide warm handoffs to orientation, registrar, academics, and student-success teams.
• Represent CCPrep with enthusiasm, integrity, cultural humility, and respect for applicant choice.
• Invite applicants to describe their strengths, learning interests, support needs, and education or career goals; support informed program choices and learner agency.
• Explain expectations and supports in accessible language that builds confidence; coordinate approved accommodations and warm referrals for enrollment barriers.
• With appropriate consent and access controls, transfer relevant goal and support information to orientation and student-success staff; use applicant feedback to improve the entry experience.
• Create a respectful, fair, inclusive, and bias-aware admissions experience centered on learner well-being; foster an early positive relationship with CCPrep and connect applicants to trusted adults and peers when appropriate.
• Use applicant needs and feedback to improve entry structures and recommend equitable access to information, accommodations, technology, transportation, and other approved supports.
• Manage applicant scheduling, forms, status updates, and communication in approved systems such as Acuity, PowerSchool Enrollment, Jotform, EAB Navigate, and Mailchimp or their successors; maintain accurate records, protect applicant information, and complete authorized handoffs to Registrar and Student Success staff.

What strong performance looks like

• Prospective students receive accurate information and timely, documented follow-up.
• Inquiry-to-application and application-to-enrollment performance progresses toward approved goals without compromising fit or integrity.
• Applicant records are complete, current, and privacy conscious.
• Handoffs reduce preventable no-shows, confusion, and enrollment loss.
• Specific annual targets and milestones will be established in the employee’s performance plan and aligned with the approved school operating plan.
• Enrollment records and handoffs capture learner goals and authorized support needs without unnecessary sensitive information.
• Applicant feedback and follow-up records show that barriers were addressed and learners understood their chosen pathway.
• Applicant feedback and handoff records show respectful treatment, informed choice, clear support relationships, equitable access, and timely resolution of barriers.
• Applicant appointments, forms, status records, communications, and handoffs are current across designated systems, with duplicate or incomplete records resolved promptly.

Minimum qualifications

• Ability to work occasional evenings, weekends, and community events.
• Bachelor’s degree in a relevant field or an equivalent combination of education and directly related experience.
• At least three years of relevant professional experience.
• Strong judgment, written and verbal communication, attention to detail, and ability to protect confidential information.

Preferred qualifications

• Experience with enrollment, CRM, scheduling, online-form, or email-communication systems such as PowerSchool Enrollment, EAB Navigate, Acuity, Jotform, or Mailchimp.
• Bilingual or multilingual communication skill relevant to the communities CCPrep serves.
• Experience in adult education, workforce development, public charter education, or a mission-driven nonprofit.
• Relevant professional certification or advanced technical training.
• Experience improving processes through data, technology, and cross-functional collaboration.

Core ways of working

• Centers adult learners, values their backgrounds and abilities, and respects their voice and choices.
• Communicates clearly, follows through, and raises risks early.
• Uses evidence, protects confidentiality, and documents work so others can rely on it.
• Collaborates across units and uses resources responsibly.
• Uses feedback and role-appropriate evidence to test improvements, apply professional learning, and review results.

Work environment and essential capabilities

Primarily campus and office based with regular computer use and interaction with students, staff, vendors, or community partners. Some evening, weekend, or off-site work may be required. Essential duties must be performed with or without reasonable accommodation.

Application and employment conditions

To learn more and apply, visit ccprep-academy.org/careers/. Questions or accommodation requests may be directed to (202) 770-3252.

CCPrep provides equal employment opportunity without regard to any characteristic protected by federal or District of Columbia law. Qualified applicants and employees may request reasonable accommodation for the application process or to perform essential job functions. Any required background, credential, driving-record, or employment-history review will occur in accordance with applicable law and at the appropriate stage of the hiring process. Employment may be contingent on satisfactory completion of job-related screening.

This description identifies the role’s principal responsibilities and essential functions. It does not create an employment contract and may be revised to reflect lawful, mission-related organizational needs. Related duties may be assigned when consistent with the role’s purpose and qualifications.