Technical Support/Call Center Representative
Graphic Products
Beaverton, OR, USA
6/14/2022
Technology
Full Time
Job Description
Job Description
Job Description:
- Communication via phone, live chat and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s)
- Develop and maintain technical expertise in Graphic Products applications
- Assist customers with installing and using safety label printing software
- Log cases detailing requests for technical assistance and steps taken to resolve
- Support can include, but is not limited to: software installation, printer and software troubleshooting, printer and software training, template creation, sample printing, order processing, etc.
Other Requirements:
- Must have a minimum of one year technical troubleshooting experience in a call center environment
- A passion for working with people and customer service
- Ability to communicate well, including oral, written and presentation skills
- Intermediate knowledge of Microsoft 365 apps and services
- Detail-oriented self-starter, comfortable working independently and as part of a team
- Excellent time management skills, prioritizing and handling multiple tasks at the same time
- Bilingual (Spanish/English) applicants a plus
Pay/Hours:
- This position offers growth potential in both responsibility and pay. The initial pay is up to $20/hour DOE
- The working hours for this position will be 8-hour workdays (M-F) with likely hours of 6am-2:30pm
Company DescriptionAre you willing to accept a starting rate of $23.00/hour for this position?
Company Description
Are you willing to accept a starting rate of $23.00/hour for this position?