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Technical Support/Call Center Representative

Graphic Products
locationBeaverton, OR, USA
PublishedPublished: 6/14/2022
Technology
Full Time

Job Description

Job Description

Job Description:

  • Communication via phone, live chat and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s)
  • Develop and maintain technical expertise in Graphic Products applications
  • Assist customers with installing and using safety label printing software
  • Log cases detailing requests for technical assistance and steps taken to resolve
  • Support can include, but is not limited to: software installation, printer and software troubleshooting, printer and software training, template creation, sample printing, order processing, etc.

Other Requirements:

  • Must have a minimum of one year technical troubleshooting experience in a call center environment
  • A passion for working with people and customer service
  • Ability to communicate well, including oral, written and presentation skills
  • Intermediate knowledge of Microsoft 365 apps and services
  • Detail-oriented self-starter, comfortable working independently and as part of a team
  • Excellent time management skills, prioritizing and handling multiple tasks at the same time
  • Bilingual (Spanish/English) applicants a plus

Pay/Hours:

  • This position offers growth potential in both responsibility and pay. The initial pay is up to $20/hour DOE
  • The working hours for this position will be 8-hour workdays (M-F) with likely hours of 6am-2:30pm

Company DescriptionAre you willing to accept a starting rate of $23.00/hour for this position?

Company Description

Are you willing to accept a starting rate of $23.00/hour for this position?

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