Level 2 Technical Support Engineer
Ambassador Resources
Parsippany-Troy Hills, NJ, USA
6/14/2022
Technology
Full Time
Job Description
Job Description
NO 3rd parties or C2C!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Must be a US citizen or Green Card Holder!!!!!!!!!!!!!!!!!!!!
Level 2 Tech Support Engineer: this person needs to be capable of handling most of the tickets from our Level 1 team as they are escalated.
MSP experience is s must!!
- Problem solver who is self-motivated and can figure things out
- Solid troubleshooting skills-primarily within Windows (95%)
- Effective communications skills, customer communications, experience with Ticketing
- VMware experience
- Active Directory
- Office 365
- ConnectWise
- Must have exp working for an MSP
- DNS, DHCP, Group Policy, LAN/WAN
- Experience with financial software (QuickBooks, Sage for example) is helpful
- Other: Printers, Microsoft updates and releases, patch management
Access Points, Firewalls, Configurations & Implementation
This is a good position for someone who wants to learn and get involved in new projects with things like firewalls, networks, VMware, cloud, etc