Job Description
Job DescriptionSalary: $80,000 $90,000
Field Engineer Level 2
FLSA Classification: Exempt Computer Professional
Reports To: Pod Lead
Position Summary
The Level 2 Field Engineer is a client-facing technical professional responsible for advanced troubleshooting, systems administration, and onsite technology solution delivery within Chelsea Techs Managed Services (MSP) pod structure. This role serves as an escalation point for complex technical issues and acts as the primary onsite technical presence for assigned clients. The position requires independent judgment, strong analytical capability, and the ability to manage multiple client environments. The Engineer is expected to exercise discretion in diagnosing, resolving, and preventing technical issues while maintaining high standards of client service and documentation.
Essential Duties and Responsibilities
- Serve as escalation point for complex Level 2 technical issues across multiple client environments.
- Diagnose and resolve advanced hardware, software, networking, and endpoint issues.
- Configure and support Microsoft 365, Azure, Azure Virtual Desktop, and endpoint management systems.
- Perform systems troubleshooting including DNS, DHCP, LAN/WAN, wireless, and remote access environments.
- Deploy, configure, and manage laptops, desktops, and peripheral devices.
- Maintain accurate technical documentation, SOPs, and ticketing records in accordance with SLA standards.
- Collaborate within pod structure to ensure client satisfaction and service continuity.
- Escalate complex architectural or security concerns appropriately.
Technical Competencies & Systems Expertise
- Windows 10/11 and macOS administration
- Microsoft 365 (E3/E5), Office 365, Azure, Azure Virtual Desktop
- Microsoft Intune and Mobile Device Management (MDM)
- Jamf device management
- DNS, DHCP, and general networking troubleshooting (LAN/WAN/Wireless)
- Remote Desktop Services
- Network printers, scanners, and workstation peripherals
- Video conferencing platforms (Teams, Zoom) and A/V systems
- ConnectWise, HaloITSM, and IT Glue (preferred)
- Endpoint deployment and lifecycle management
- Asset inventory tracking and documentation
- Backup and recovery solutions
Required Qualifications
- 35+ years of progressive Service Desk or MSP experience, including escalation-level support.
- Strong knowledge of Microsoft 365, Azure, networking, and endpoint management tools.
- Demonstrated ability to exercise independent technical judgment.
- Excellent verbal and written communication skills.
Work Environment / Physical Requirements
This role may require onsite client visits and the ability to lift equipment up to 25 pounds. Prolonged computer use and the ability to sit or stand for extended periods are required.
Compensation
The base salary range for this position is $80,000 $90,000 annually. Final compensation will be determined based on experience, skills, and internal equity.
Employment Statement
Chelsea Tech is an at-will employer. This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Chelsea Tech is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.