Resident Services Coordinator/Porter

Job Description

Job Description

About the Company:

PEP Housing has been building community from the heart since 1978. We build and manage affordable housing for seniors living on fixed, limited incomes. Our residents live independently in a beautiful, safe place while aging with the grace and dignity deserved by all. With 21 properties, over 650 residents and projects under construction, we keep busy!

Position Summary:

We are seeking a dedicated and compassionate Resident Services Coordinator/Porter to join our team. This unique, dual role position is ideal for someone who is flexible, professional, and passionate about supporting residents while helping maintain a welcoming living environment. As the Resident Services Coordinator, you will serve as a vital resource for residents, helping assess their needs, connect them with appropriate services, and monitor service delivery. Success in this role requires professionalism, confidentiality, objectivity, creativity, and respect for individual differences. As the Porter, you will support the upkeep and cleanliness of the property, enhance curb appeal and ensure a safe, well-maintained environment for all residents. On-site housing is provided, and residency is required.

Principle Duties and Responsibilities:

• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Surveys the resident population to identify priority of needs and solicit resident input on service preferences. Assist residents and property operations staff in understanding those needs.
• Develop strategies to link residents with needed services, including providing assistance in overcoming various barriers that might impede access to services.
• Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community.
• Implement priority programs and essential activities through partnerships with other community-based service providers/organizations.
• Participate in the development of pilot programs to test new models of service delivery and carry out implementation of specified programming at assigned properties.
• Collect required data for all programming offered, record data in the database and submit reports in an accurate and timely manner. Maintain all reporting requirements set by funding and/or governmental agencies.
• Evaluate outcomes of regularly scheduled on-site programs and services as required for quality improvement.
• Report elder abuse and neglect according to State law.
• Maintain confidentiality appropriately.
• Work with property staff, families and community agencies to identify and address resident problems before they reach crisis proportions.
• Be an active member of the site team, working collaboratively with the community manager and other site staff to meet property needs and resolve resident problems. Work with residents to resolve conflicts with neighbors.
• Plan and coordinate recreational, cultural and social activities in coordination with property operations staff and residents, as needed.
• Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc.) for residents.
• Attend all staff meetings, training sessions, and other appropriate meetings and conferences as required.
• Participate in relevant local, regional, state and/or national organizations as assigned.
• Sweep, mop, vacuum, and clean common areas, hallways, lobbies, and restrooms.
• Clean windows, doors, and other building surfaces as needed.
• Collect and remove trash from common areas and residential hallways.
• Assist in maintaining the cleanliness and orderliness of grounds, including picking up debris and litter.
• Report any maintenance issues or hazards to the Maintenance Supervisor or Community Manager.
• Ensure that all hallways and common spaces are accessible and well-lit.
• Provide basic assistance to residents as needed (such as delivering packages, mail, or small supplies to their apartments).
• Help monitor the building for any safety hazards, reporting them to the appropriate parties for timely resolution.
• Be aware of security procedures and assist with maintaining a safe environment for all residents and staff.

Education, Skills and Experience:

• A bachelor’s degree in social work or gerontology, psychology, or counseling is preferred.
• Certification by the American Association of Service Coordinators (AASC) preferred.
• Minimum of two years of experience in social service delivery with senior and non-elderly disabled residents.
• Working knowledge of supportive services and other resources for senior citizens and disabled.
• Able to set and maintain clear boundaries with residents.
• Ability to advocate, organize, problem-solve, and provide results for the residents served.
• Experience in dealing with residents, families, next of kin, representatives, social agencies, churches, synagogues, political figures, etc.
• Ability to identify and utilize community resources to assist in meeting the needs of residents.
• Must have compassion for the elderly and disabled.
• Requires a responsible and organized approach to recordkeeping.
• Ability to multi-task.
• Must supply own vehicle, have a valid CA driver’s license and automobile insurance.

PEP employees are as important as our residents. Our goal is to ensure both have a positive and rewarding experience during their time with PEP Housing. We value our employees, and we take pride in recognizing their outstanding talents and efforts. We are committed to the delivery of superior quality services based on a foundation of honesty, integrity, and ethical treatment.

Salary & Benefits:

This is a full-time, nonexempt, benefits eligible position at $20 per hour. PEP’s benefits include health/welfare plans (medical, dental, vision, Group Life and AD&D Insurance etc.); 401K plan; work-life benefits (sick time, paid vacation and 21 company holidays); Employee Assistance Program, career development opportunities through mentorships and continuing education programs and a great working environment with professional growth prospects.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected category. Potential employees must submit to all pre-employment processes, to include DMV, reference and background checks.