Job Description
Job Description
Compensation: $36/hr to $38/hr
Required Skills & Experience
* 3+ years of help desk/services desk/IT experience
* Basic knowledge of network monitoring tools
* Possesses an active TS Clearance with SCI eligibility
* Possess IAT Level II Security+ certification * Ability to work on a shift-work on a 24 hour/7 day a week environment
Job Description
Insight Global is seeking a qualified TS Network Monitor in support of one of our large federal clients at Beale AFB in CA. This candidate will be supporting and be responsible for providing Tier-1 network monitoring, operational support, and Helpdesk services across a global enterprise. Their day to day will include but is not limited to: * Monitor all nodes for operational integrity * Initiate, maintain and respond to trouble tickets and other logs to document these anomalies as well as corrective actions * Populate and examine trouble and error logs for troubleshooting and capturing metrics * Provide technical support in data network planning, engineering, and design, as well as resolving problems or escalating to the appropriate level * Monitor and administer network tools for troubleshooting and metrics for trends analysis * Log all network issues utilizing the approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis * Report all trouble calls upon receipt