Front Desk Agent at Fairfield Inn & Suites O'Fallon, IL

Job Description

Job Description

Fairfield Inn & Suites O'Fallon, IL is seeking a Part-Time Front Desk Agent to join our 37-person team.

This position is primarily for weekend shifts, when the hotel is at its busiest. We are looking for someone who thrives in a fast-paced environment, can confidently manage multiple tasks at once, and maintains a positive, professional presence under pressure.

Shift Times:

3:00 PM-11:00 PM

Benefits

• We offer many great benefits, including free early access to your pay through Homebase.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out efficiently
• Answer phones, manage reservations, and assist with guest inquiries
• Ensure guest satisfaction by resolving issues promptly
• Communicate with housekeeping and maintenance teams as needed
• Organize and schedule meetings as needed
• Maintaining office cleanliness and organization of resources
• Other duties as assigned by supervisors and management.

Qualifications

• Proven experience working as a front desk agent or similar position
• Must be available for both morning and evening shifts.
• Knowledge of spreadsheets and word processing documents
• Excellent customer service skills and courteous phone manner
• Time-management and organizational skills

We are looking forward to receiving your application. Thank you.

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