TOC Shift Supervisor/Computer Network Support

Job Description

Job Description

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.

Position Overview: We are seeking an experienced TOC Shift Supervisor / Computer Network Support Specialist to join a high-performance team responsible for the stability, performance, and security of a large-scale, nationwide IT infrastructure. This position plays a critical role in monitoring and supporting complex network environments, ensuring optimal system operations, and quickly resolving incidents to maintain mission-critical services.

Key Responsibilities:

• Analyze, test, troubleshoot, and evaluate existing network systems, including LAN, WAN, and Internet segments
• Perform ongoing network maintenance and support to ensure minimal service interruption
• Lead or serve as a Subject Matter Expert (SME) on technical issues and operational improvements
• Support real-time infrastructure monitoring, incident response, root cause analysis, and service restoration
• Collaborate with cross-functional IT teams and support large-scale upgrades, migrations, and technology implementations
• Provide executive-level reporting and contribute to operational optimization through automation and AI solutions
• Maintain a proactive, solutions-oriented approach in a fast-paced, 24/7 environment

Minimum Qualifications:

• 5+ years of IT experience in a lead or SME role
• Certification in at least one of the following:
  • CCIE (Cisco Certified Internetwork Expert)
  • CCNP (Cisco Certified Network Professional)
  • CISSP (Certified Information Systems Security Professional)
  • RCSP (Riverbed Certified Solutions Professional)
  • MCITP/MCSE (Microsoft Certified IT Professional / Solutions Expert)
• Strong problem-solving, communication, and leadership skills
• Favorably adjudicated background investigation
• U.S. Citizenship required

If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!

Physical and Mental Qualifications:

• Maintain focus and awareness throughout scheduled working hours.
• Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
• Lift and move objects weighing up to 15 pounds as needed.
• Exhibit excellent verbal and written communication skills, with a strong command of the English language.
• Demonstrate the ability to work independently while also collaborating effectively as part of a team.
• Quickly learn and retain routine tasks and processes.
• Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
• Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
• Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.