General Manager

Job Description

Job Description

Our Cloud9 Cannabis location is hiring a General Manager that will be responsible for overseeing and managing our new retail dispensary in Schaumburg, IL! The General Manager will oversee all people and process management duties within the dispensary location. Their core focus is managing all staff, inventory, and customer relationships, as well as tracking financial goals for the dispensary, among several other on-site duties. This role reports directly to the Director of Retail at Cloud9 Cannabis.

*Please note: this role's start date will vary depending on the store opening timeline. We anticipate a start date in June or July of 2025.

This individual will demonstrate leadership qualities to positively coach, reinforce, and continuously provide feedback to the retail team. This individual must be motivated, positive, and eager to lead our dispensary through business operations.

Responsibilities will include:

1. Team and Leadership Functions

• Hire, manage and cross-train staff members in all relevant task areas.
• Manage individual team member performance reviews on an annual basis.
• Be a cultural leader for all team members to hold as an example for the organization.
• Protecting store assets, facilities, and team members by ensuring all team members' adherence to operational guidelines and standards, compliance with all safety and security policies, and through proper functioning and maintenance of store equipment.

2. P&L Functions

• Meet revenue goals with holistic management practices, staff training, and customer relations.
• Work with Director of Retail to create deals and promotions, set competitive pricing, and sell in-house brands.

3. Logistical Functions

• Oversee inventory management processes: intake, reconciliation, and all relevant compliance functions.
• Create a culture of compliance through staff training, self-education, and relationship building with State Inspectors.
• Manage all in-store cash flow: till setting, cash handling, and cash depositing.
• Manage all supply ordering for the dispensary: paper products, office supplies, replacement supplies, etc.
• Be the front line of maintenance for the facility, actively communicating any facility needs with leadership team.

4. Customer Relations Functions

• Create a culture of customer service that promotes loyalty and retention.
• Effectively train staff on all company processes, products, and service philosophy to give customers the best dispensary experience.
• Build relationships with customers by being active on the sales floor, communicating deals and promotions, and working staff to improve customer relations no matter the circumstance.
• Ensuring customer feedback and concerns are addressed within a timely manner.

This role is well-suited for you if you possess:

• Exhibit a very high sense of urgency, well organized, possess a great attitude, be a team player and can build strong working relationships with all internal and external stakeholders.
• Accuracy and compliance.
• Leadership and delegation skills with excellent communication, writing and active listening skills.
• Fully embodies the Cloud9 Cannabis culture.
• A team player that excels at connecting the dots.
• You welcome the opportunity to build a process from scratch although it might be rocky.
• Flexible and agile; can remain calm despite many efforts running simultaneously.
• Eager to learn about a brand-new industry that is still being developed.
• You demonstrate strong collaborative skills, build trust and good working relationships with your colleagues and across functions.
• Ability to adapt to a fast-paced, entrepreneurial environment where flexibility, reliability and resourcefulness are key competencies needed for success.

Qualified candidates will have:

• Bachelor's degree in business related field, operations, hospitality, management or project management preferred; Equivalent experience without a degree also considered.
• Knowledge of the cannabis industry as it relates to cash handling, product knowledge, inventory process knowledge, compliance, and audits.
• Minimum 5 years' experience in managerial position in a specialized retail environment overseeing one to multiple locations required.
• Proficiency using Google suite and Microsoft Office suite, LeafLogix, METRC, etc.
• 21 years of age with a valid driver.
• Ability to pass all required background checks as it pertains to Illinois cannabis laws.

Compensation$65,000—$72,000 USD

Why Join Cloud9 Cannabis?

Cloud9 Cannabis will be opening several retail cannabis dispensaries throughout the state of Illinois. We provide exceptional service to our clients and customers. Our expertise and experience in other industries have enabled us to become a successful startup organization in the growing cannabis market.

People are the most important ingredient at Cloud9 Cannabis. Each team member impacts our business, and we share a genuine entrepreneurial spirit and relentless drive to always raise the bar. Together, we nurture a deep sense of community in our organization with a true passion and love for what we do.

We Run on EOS

At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization.

Our Core Values

• Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate.
• 5 Star Hospitality!Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success.
• Positive Culture!We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork.
• Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go.
• Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency

Equal Employment Opportunity

Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.