IT Support Analyst - license management

Johnson Service Group

Los Angeles, CA, USA

Published: 6/14/2022

Technology

Full Time

Job Description

JSG currently has a temporary opening for an Sr. IT Support Analyst for our IT Group at our Los Angeles Office in downtown Los Angeles.

Assignment is up to 6mos and currently work a 9/80 hybrid schedule starting as early as 7:00am – 4:45pm with every other Friday off.

The Sr. IT Support Analyst will work in a very busy team-oriented environment. The Sr. IT Support Analyst responsibilities will be supporting the day-to-day tasks of software compliance, including tracking, maintaining, fulfilling service tickets, and coordinating software installation and reviewing all types of software across the organization.

These tasks include but are not limited to:

Recommend the best licensing options.
Build a more structured and efficient approach to software oversight.
Ensure compliance, provisioning cloud software, analyzing consumption patterns to identify unused licenses and recommend the best licensing options.
Use available tools and services available for license management (Saas, and cloud cost consumption).
Create processes and use technologies for managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications.
Assist in developing and running scripts for software audits and improving visibility into our licensing and application usage.
Assisting Ticketing Requests and reporting.

To be successful in this role, you’ll need to work collaboratively with coworkers and demonstrate critical thinking skills. The Sr. IT Support Analyst will prioritize work assignments, be detail oriented and have strong communication skills.

Implementation of our Software Asset Management (SAM) system.
Must have 7-10 years’ experience in Software Compliance and Licensing.
National Helpdesk Certification will be A+ but not necessary.

Knowledge on a proficient level in MSOffice, Adobe, Snag-it, SCCM Scripts and Titanium.

Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Company Description

Our people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r\n\r\nJohnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r\n\r\nWe offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.\r\n\r\nJohnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.