IT Technical Support Analyst

Job Description

Job Description

Join Our Team as an IT Technical Support Analyst at D'Amico!

Are you seeking a change and a chance to work with a company you'll be proud to be a part of? At D'Amico, we cultivate a vibrant and creative environment that breeds success and high employee satisfaction. We offer outstanding benefits, a Hybrid work schedule, and an opportunity to thrive within a renowned hospitality organization. If you're passionate about exceptional food and impeccable service, we invite you to become part of the D'Amico La Famiglia.

D'Amico is on the lookout for a motivated, forward-thinking, and collaborative individual to fill the role of IT Technical Support Analyst. In this dynamic position, you'll play a pivotal role in providing support for a diverse range of hardware and software solutions in a multi-concept restaurant and catering environment. You'll be the backbone of our team, supporting the Director and assisting operations and corporate staff in utilizing multiple systems, including the Point of Sale (POS) systems, personal computers (PCs), telephone systems, and beyond. Join us in shaping the future of hospitality technology and service excellence!

Responsibilities:

• Analyze user needs and business processes to develop functional system specifications.
• Maintain and support point-of-sale (POS) systems, including hardware, software, payment integration, and peripheral devices.
• Participate in the evaluation, selection, and integration of new software and system tools.
• Provide comprehensive end-to-end workstation and end-user support, including desktops, laptops, printers, mobile devices, applications, and related systems.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Document support procedures, knowledge base articles, and best practices.
• Contribute to IT projects, including requirements gathering, testing, and implementation support.
• Analyze recurring issues, identify root causes, and recommend long-term solutions.
• Support telephony systems, including VoIP and cloud-based communications platforms.
• Work independently on a variety of projects as assigned.
• Adhere to scheduled work times and punctuality.
• Perform other duties and special projects as assigned.

Qualifications

• Education: Bachelor's degree in computer science or information technology preferred.
• Years of experience: 3-5 years of IT support, systems administration, or technical operations.
• Strong hands-on experience with Microsoft 365, Intune, Entra ID, and collaboration platforms.
• A self-motivated individual capable of working independently, taking initiative, and exhibiting flexibility, adaptability, organization, collaboration, and a strong team-oriented mindset.
• A strong dedication to customer service, possessing excellent interpersonal skills, professionalism, patience, and a people-first approach.
• Demonstrates a "can-do" attitude and thrives in an entrepreneurial environment.
• Knowledgeable about computer and/or network security systems, applications, procedures, and techniques.
• Exhibits a strong desire for continuous technical knowledge expansion.
• Familiarity with SharePoint and Microsoft Office Suites is a plus.
• Ability to utilize desktop computer hardware and software knowledge to assess, diagnose, and rectify problems.
• Willingness to work occasional evenings and weekends is expected.
• Must have the physical capability to occasionally lift up to 50 lbs.
• Able to travel within the Twin Cities area and its suburbs as needed

Compensation and benefits packages including 401k savings plan, Health, Dental, Vision, and Life Insurance*, FSA and HSA options, employee discounts, and paid time off.

*Health insurance benefits may be subject to eligibility requirements.