Automotive Service Advisor $45k-$105k Year!
Job Description
Job Description
Automotive Service Advisor - Morrow, Georgia
Landmark Dodge Chrysler Jeep is hiring Automotive Service Advisor/Writers.
TOP PAY FOR EXPERIENCED AUTO SERVICE ADVISORS!
LOCAL FAMILY OWNED AND OPERATED FOR 42+ YEARS
Automotive Service Advisor helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. Acting as the primary point-of-contact for all automotive service matters, he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service.
The ideal candidate for this position has a high school diploma or GED, some post-secondary automotive training, and a minimum of one year of dealer-level or large facility experience. He or she has an unrestricted driver's license and a clean driving record, and has a strong technical and customer service performance record. Fluent speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position. Reynolds experience a plus.
Responsibilities:
- Maintain Customer Service Index (CSI) rating as set by dealership service manager
- Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
- Schedule appointments and generate estimates
- Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
- Effectively communicate to the customer the timeline of repair and maintenance
- Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
- Document repair and maintenance changes on repair order in the approved manner
- Resolve customer complaints and questions
- Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
Qualifications:
- At least one year automotive service writer experience
- Broad knowledge of new vehicle technologies
- Excellent customer service skills
- Ability to be analytical and multi-task
- Ability to work with little supervision
- Self-motivated enthusiastic presence in a team environment
- Strong written and communication skills
- Consistent and stable work history
- Valid driver’s license and clean driving record
- Professional appearance and work ethic
Benefits:
- High level trained Chrysler Dodge Jeep Ram technicians
- Experienced management staff
- Fast paced work environment
- Career growth opportunities with management potential
- Medical and dental coverage available after orientation period
- Paid vacation
- 401(k)
Company DescriptionAbout Landmark Automotive Group
Landmark Automotive Group, Inc., headquartered in Morrow, GA, a suburb of Atlanta, is a well-established, family-owned automotive group founded in 1982. Encompassing three franchises for the sale and servicing of Chrysler, Dodge, Jeep, Ram, and FIAT new and used vehicles, Landmark also operates two collision repair centers.
For more than 42 years, we have provided a transparent and customer-centric sales and service experience to thousands of customers each month. We’re committed to our community and provide support to multiple non-profit organizations.
We are experiencing steady growth and are seeking driven, diverse candidates to grow their career within Landmark. We offer competitive pay and benefits, paid training, and career advancement opportunities from within.
Company Description
About Landmark Automotive Group\r\nLandmark Automotive Group, Inc., headquartered in Morrow, GA, a suburb of Atlanta, is a well-established, family-owned automotive group founded in 1982. Encompassing three franchises for the sale and servicing of Chrysler, Dodge, Jeep, Ram, and FIAT new and used vehicles, Landmark also operates two collision repair centers. \r\n\r\nFor more than 42 years, we have provided a transparent and customer-centric sales and service experience to thousands of customers each month. We’re committed to our community and provide support to multiple non-profit organizations.\r\n\r\nWe are experiencing steady growth and are seeking driven, diverse candidates to grow their career within Landmark. We offer competitive pay and benefits, paid training, and career advancement opportunities from within.