Solutions Manager

Job Description

Job DescriptionReady to Deliver Solutions That MatterJoin CRST as a Solutions Manager and play a critical role in delivering exceptional customer service. In this position, you will be responsible for managing and responding to inquiries, complaints, and feedback from customer accounts. If you are a hands-on leader who thrives on building strong customer relationships and consistently delivering high-quality service that exceeds expectations, this opportunity is for you.

How You'll Work:

• Location: Fort Wayne, IN
• Hours: Monday - Friday (8:30 am - 5:30 pm)
• Compensation: Compensation: This pay scale represents a good faith estimate of the salary range the company reasonably expects to pay upon hire for this position: $39,000 – $50,000 per year. A final offer amount will depend on factors such as prior relevant experience, skills, and location.
• Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

CRST’s Specialized Solutions division is the carrier of choice for customers requiring on-site, high-touch, and specialized handling. We manage deliveries for a wide range of products for the tech, communications, electronics, and healthcare industries (and many more). Our experienced drivers safely load, unload, and set up products for consumers and companies.

Job Summary:

Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

Essential Duties and Responsibilities:

• Communicate with clients, their customers and sub-contractors while utilizing processes to manage client inventory, client shipments, job site requirements and delivery requirements
• Provide job site or transportation quotations for customers or their customers based on client established tariffs and contracts. Register, update, and monitor shipments and job site details in the Base Operating System, providing updates to clients and other interested parties as required
• Provide direction to distribution centers, agents, drivers, transportation providers and third parties as to activities necessary to ensure committed services are provided to client, their customer, and subcontractors
• Problem resolution with drivers or carriers while on-site, agents, distribution centers, service providers, third parties and the customer regarding on-site services, warehouse services, inventory management, transportation, and product handling
• Responsible to create and/or update user manuals, process instructions and documentation
• Train others as needed to execute to STI and client requirements
• Manage customer products using Customer Product Management system with order and inventory item updates.

Requirements:

• A four-year degree (preferred) or applicable work experience with demonstrated success
• Perform effectively in a fast-paced environment

Ideal Experience and Skill Set:

• Complex problem solving and critical thinking
• Judgement and decision making
• Multitasking and attention to detail
• Service Orientation and social perceptiveness
• Trouble shooting and negotiation
• Coordination and monitoring

Why CRST?
CRST is celebrating 70+ years of grit, growth, and forward momentum — a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.

Core Values

• Safety at the Core of All We Do
• Integrity in Every Decision and Action
• Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Equal Opportunity Employer
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.