Job Description
Job Description
AfterTERM: Full Time – up to 40 hours per week, Monday–Friday, 9:00 AM to 6:00 PM
CLASSIFICATION: Non-exempt
JOB SUMMARY
The Operations Specialist reports to the Operations Manager.
The ideal candidate is:
- Professional
- An excellent verbal and written communicator
- Positive
- Flexible
- Team-oriented
- Reliable
PURPOSE & ROLE
- Serve as the frontline liaison and customer support
- Ensure positive experiences that reflect the organization’s values
- Solve problems, answer questions, and be a company advocate
CORE RESPONSIBILITIES
- Respond promptly to inquiries via phone and email
- Handle complaints with empathy and escalate when appropriate
- Maintain accurate records of interactions
PERFORMANCE EXPECTATIONS
- Deliver accurate, clear, and respectful communication
- Take ownership of issues until resolved or properly escalated
- Follow established protocols and compliance guidelines
PROFESSIONAL CONDUCT
- Treat everyone with respect and courtesy
- Maintain a calm, professional tone—even in challenging situations
- Take accountability for mistakes and focus on solutions
TEAMWORK & COLLABORATION
- Share knowledge and support team members
- Participate in training, meetings, and feedback sessions
- Communicate effectively across departments to resolve cross-functional issues
CONTINUOUS IMPROVEMENT
- Identify recurring issues and suggest improvements
- View feedback as an opportunity for growth
AVAILABILITY & SCHEDULING
- Be punctual and adhere to scheduled work hours
- Be flexible in ensuring proper coverage and smooth handoffs during breaks, time off, or shift changes
ATTITUDE & MINDSET
- Approach daily responsibilities with a can-do attitude, optimism, empathy, and a growth mindset
- Treat teammates with care and work collaboratively
- Be solutions-oriented
- Embrace challenges as opportunities to learn and improve
QUALIFICATIONS
- At least two years of experience performing similar or related work
- Experience responding to inquiries via phone and email is preferred but not required
- Strong confidentiality practices, organizational skills, and attention to detail
- Excellent verbal and written communication skills
\nCompany Description
Express Employment Professionals of Littleton, CO is a leading staffing provider helping job seekers find work with a wide variety of local businesses.
Because we're locally owned, we live-in and work in this community and have a vested interest in its' success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.
Our Vision:
To help as many people as possible find good jobs by helping as many clients as possible find good people.
Company Description
Express Employment Professionals of Littleton, CO is a leading staffing provider helping job seekers find work with a wide variety of local businesses.\r\n\r\nBecause we're locally owned, we live-in and work in this community and have a vested interest in its' success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city. \r\n\r\nOur Vision:\r\nTo help as many people as possible find good jobs by helping as many clients as possible find good people.