Job Description
Job Description
The IT Intern position works under the direction of the IT Director and is a part-time role in the Information Technology department, primarily onsite with some remote work opportunities. The objectives of the internship are to provide an experience working as an IT professional in a healthcare organization and to learn real-world applications of IT and Cybersecurity concepts by performing some aspects of the role under the guidance of IT staff members.
EDUCATION AND QUALIFICATIONS:
- High School Diploma is required. Associates degree in a Computer Information Systems or Technology-related field is preferred
- Minimum 1 year of experience using and/or supporting IT systems is preferred
- 1 or more IT or Microsoft Certifications is preferred
- Foundational knowledge on some or all of the following: end user computing equipment (desktop and laptop computers, tablets, smartphones, printers), Microsoft Windows, Microsoft Active Directory, Microsoft 365 office applications, VoIP and wireless technologies
ESSENTIAL JOB RESPONSIBILITIES:
- Respond to customer help requests via ticketing system, telephone, email, and in person, providing resolutions within predefined SLA timeframes
- Install, configure, and perform minor repairs on various hardware, software, and peripheral equipment, following IT department procedures
- Provision and deprovision computer equipment and user systems access for new and departing employees
- Learn and participate in the implementation of new and updated technology solutions
- Ensure departmental records are current, including hardware and software inventory, technical documentation and ticketing system notes and status
- Provide training to end users, as required, on how to use the company hardware and software
- Escalate to and/or collaborate with other team members to troubleshoot and resolve technical issues
- Stay current and knowledgeable on new developments in the areas of responsibility
- Adhere to IT policies and procedures to ensure the integrity, security and privacy of all data, including PII, PHI and PCI in compliance with HIPAA and other laws
- Travel to the various clinical facilities and business office locations as required
SKILLS AND COMPETENCIES:
- Professional with exceptional interpersonal, communication and customer service skills
- Ability to multi-task and prioritize work to meet due dates in a changing environment
- Attention to detail and accuracy, ability to focus and highly organized
- High ethical standards with ability to work in a confidential manner, ensuring information is only shared as appropriate