ServiceNow Developer Intern

Persistent Technology, Inc.

Washington, DC, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Job Title: ServiceNow Developer Intern

Location: Persistent Technology Inc.

Hours: 20 hours per week

Duration: 6 months

Compensation: $40/hour

About the Role

We are seeking a motivated ServiceNow Developer Intern to join our team and support the development and enhancement of our ServiceNow platform. This internship provides a unique opportunity to gain hands-on experience in designing, developing, and optimizing workflows using ServiceNow, with a focus on AI/ML integration. You will collaborate with our IT and business teams to implement innovative solutions that enhance operational efficiency.

Key Responsibilities

· Develop and customize applications within the ServiceNow platform, including modules such as IT Asset Management (ITAM), Strategic Portfolio Management (SPM), and IT Service Management (ITSM).

· Leverage AI/ML technologies, including NLP and agentic AI, to enhance automation and intelligent decision-making within the platform.

· Assist in designing and implementing workflows, UI policies, client scripts, business rules, and integrations using ServiceNow best practices.

· Work with REST/SOAP APIs to integrate ServiceNow with external systems.

· Perform troubleshooting, debugging, and performance optimization of ServiceNow applications.

· Document development processes and contribute to knowledge-sharing initiatives within the team.

· Support user training and adoption efforts related to ServiceNow enhancements.

Qualifications

Required:

· Current enrollment in a Bachelor's or Master's program in Computer Science, Cybersecurity, Computer Information Systems, or a related field.

· Strong understanding of AI/ML concepts, with hands-on experience in Natural Language Processing (NLP) and agentic AI.

· Experience with JavaScript, GlideScript, REST APIs, and web technologies.

· Analytical and problem-solving skills with a keen attention to detail.

Preferred:

· Experience with ITAM, SPM, and ITSM modules in ServiceNow.

· Familiarity with ServiceNow Flow Designer, Integration Hub, and UI/UX development.

· Knowledge of ITIL best practices.

· ServiceNow Certified Application Developer (CAD) credential is a plus.

Benefits of the Internship:

· Hands-on experience working with a leading Enterprise Service Management platform.

· Exposure to AI/ML-driven automation in IT operations.

· Mentorship from experienced ServiceNow developers and architects.

· Opportunity to work on real-world projects that impact business operations.

· Potential for future career opportunities within the organization.

If you are passionate about AI-driven automation, ServiceNow development, and enterprise IT solutions, we encourage you to apply and contribute to our innovative team!

To Apply: Please submit your resume and a brief cover letter detailing your experience and interest in the role to Cinzia Starace-Poma (cstarace-poma@perstechinc.com).