Manager of Information Technology

Job Description

Job DescriptionManager of Information Technology

POSITION SUMMARY
The Manager of Information Systems is responsible for the strategic oversight and operational management of Fora Health’s technology infrastructure, cybersecurity posture, and information systems. This includes leadership of internal IT staff, vendor partnerships, compliance with healthcare regulations and support for mission-critical systems.

The role requires a strong balance of hands-on knowledge and executive communication skills to guide technology planning, oversee IT security, and lead digital innovation efforts. The Manager ensures that systems remain reliable, secure, and aligned with organizational priorities to support clinical care, billing workflows, and operational growth.

ESSENTIAL JOB FUNCTIONS

• Collaborates with senior leadership to align IT strategy, infrastructure, and systems with organizational goals
• Contributes to long-term technology planning, infrastructure modernization, and administrative system improvements
• Oversees Fora Health’s IT infrastructure, including network administration, cybersecurity, programming, and systems architecture
• Manages IT operations including equipment provisioning, endpoint support, and peripheral systems such as CCTV, badge access, mobile devices, and UPS units
• Leads the internal Information Systems team with a focus on emotional intelligence, communication, and accountability
• Serves as primary liaison to IT vendors and software platforms, ensures strategic alignment and escalation management
• Leads the organization’s cybersecurity program including threat prevention, detection, incident response, and recovery. Coordinates vulnerability scans, endpoint protection, encryption practices, and system hardening
• Ensures compliance, along with Director of Quality, with applicable regulatory frameworks
• Develops and maintains IT policies, SOPs, and documentation; supports internal and external audits through preparation and response coordination
• Maintains and tests disaster recovery and business continuity plans in collaboration with the MSP
• Coordinates backups, uptime monitoring, and recovery point/time objectives (RPO/RTO)
• Collaborates with the Database Manager to align reporting priorities and support cross-functional data needs
• Leads process improvement and internal tool innovation using Microsoft 365, SharePoint, and workflow automation tools to enhance efficiency
• Develops training materials, system use guidelines, and end-user documentation to empower staff and reduce support burden

SUPERVISORY FUNCTIONS

• Supervises Database Manager position
• Supervises IT Support Specialist position
• Supervises IT Technician position
• May oversee interns, fellows, or project-based contractors as needed

QUALIFICATIONS

EDUCATION AND EXPERIENCE REQUIRED

• Bachelor's degree in Management, Business, Computer Science or equivalent education and work experience.
• Five years’ experience managing Information Technology infrastructure and applications to support businesses

EXPERIENCE REQUIRED

• Experience in Behavioral Health or other Health Care related field

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Excellent verbal and written communication skills across technical and non-technical stakeholders
• Proficiency in SQL, Crystal Reports, and Power BI for data analysis and reporting oversight
• Experience managing and optimizing Behavioral Health EHR platforms (e.g., KIPU)
• Proficiency in Microsoft 365 ecosystem, including SharePoint, Teams, Power Automate, and Microsoft Forms
• Ability to manage digital signature, conferencing, and productivity tools (e.g., DocuSign, Zoom, Outlook)
• Ability to manage technical vendors, MSPs, and SLAs across multi-system environments
• Proficiency in cybersecurity principles, incident response, encryption, and business continuity planning
• Ability to manage surveillance and access control systems (e.g., Exacq,Vision, LenelS2)
• Highly self-directed with exceptional time management and prioritization skills

OTHER REQUIREMENTS

• Verification of Sobriety, per Oregon Administrative Rules (OAR) standards
• DHS Background Check Approval
• Successful completion of Drug Test upon hire
• Documentation of Tuberculian test and/or evaluation with negative results or evidence of non-communicability

WORKING CONDITIONS

• This position generally works in an indoor office environment with infrequent travel between sites or to special events.
• Position requires some overtime, including evening and weekend work. Adjustment of work schedule may be required.
• Position requires on-call availability to respond to emergency situations during off-duty hours.

INTERNAL CANDIDATES: click here to apply via the employee intranet site

ABOUT FORA HEALTH

Looking for a meaningful career? At Fora Health, we employ a team of passionate, diverse and caring people who are committed to carrying out our mission to provide treatment, care and advocacy for all who are affected by substance use disorder. We are seeking dedicated individuals to join our experienced team of professionals in the fight to overcome the stigma of addiction and mental health. Come join one of Oregon’s largest and most reputable providers of substance use disorder and co-occurring mental health treatment for adults!

Fora Health is committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum:

1. Have knowledge of substance use disorders.
2. Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
3. Respect the diversity and uniqueness of all people.
4. Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
5. Uphold the highest standard of customer service to clients, referents, and all community partners.

BENEFITS

• Kaiser medical insurance
• Comprehensive dental and vision insurance
• Employer-paid basic life and accidental death & dismemberment insurance
• Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance)
• Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs
• 401K plan with Employer Matching up to 6%
• 4 weeks paid vacation, one floating holiday & sick leave
• 10 observed holidays, paid bereavement and paid jury duty days
• Flexible schedules
• Employee Assistance Program
• Discounted 24 Hour Fitness membership from $6.99/month
• One free employee meal on days worked at our Cherry Blossom location
• Online education tools for CEUs
• Critical shift compensation up to double hourly pay rate and shift premiums for certain positions
• Employee referral bonus
• Education grant program reimbursement for continuing education expenses after 90 days of employment
• Loan forgiveness for eligible medical and clinic positions
• Free parking at our two facilities

Employees may be eligible for education grants:

• National Health Service Corps (NHSC)
• NURSE Corps
• Public Service Loan Forgiveness (PSLF)

Fora Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Fora Health encourages applications from those who are in recovery. Please note that we require individuals in recovery to certify that they have at least six months of sobriety for non-patient facing positions or two years of continuous sobriety for patient-facing positions upon hire.

Fora Health is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Fora Health conducts a background check for all positions upon offer of employment. Government regulations, contractual requirements, or the duties of certain jobs may require us to take appropriate action to address prior criminal convictions.

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