Job Description
Job Description
Job Description:
The Care Team Lead plays a key role in maintaining high standards of care, ensuring caregiver and client satisfaction, and supporting the overall operations of the home healthcare agency. This position combines direct care duties with leadership responsibilities, including quality assurance, caregiver support, and administrative tasks. The Care Team Lead will be an adaptable, knowledgeable, empathetic, and organized individual who thrives in a fast-paced environment and is committed to excellence in home care delivery.
This position will be on a flexible, but full-time basis (15-30 hrs per week) primarily supporting daytime business operations. The Care Team Lead will assist with last minute call-offs to ensure continuity of client care, while also providing support during periods of increased workload, peak demand, or specific operational needs. This is a Tuesday - Friday schedule with on-call on Saturday. This position will compensate at $20-$22 per/hr.
Key Responsibilities:
Client & Caregiver Support
- Perform all duties expected of a Home Health Aide/Caregiver during direct care. Expected 15 weekly hours of direct client care.
- Introduce clients and caregivers at start of care to ensure a smooth transition.
- Conduct scheduled check-ins to assess care quality and satisfaction.
- Maintain understanding of caregiver strengths, availability, and assignments.
- Assist with caregiver schedules, shift confirmations, clock-ins/outs, and coverage.
- Cover open shifts as needed or directed by management.
- Provide input for caregiver performance evaluations and development.
- Recognize caregiver contributions, birthdays, and positive client feedback; maintain Caregiver Incentive programs.
Quality Assurance & Oversight
- Conduct in-home visits to ensure compliance with care standards and protocols. Provide real-time feedback, coaching, and training.
- Identify and report issues or deviations from care plans to management.
- Ensure caregivers follow procedures, especially for specialized care (e.g., dementia, mobility, medical equipment).
Administrative & Office Duties
- Answer incoming calls and assist with client, caregiver, and general inquiries.
- Support intake/onboarding by preparing files, scanning, filing, and maintaining accurate records.
- Assist with marketing and caregiver engagement projects such as newsletters, flyers, and recognition.
- Support HR with interviewing and onboarding new caregivers as needed.
- Maintain office operations including lead intake/follow-up, file management, and communications.
- Complete required documentation accurately and timely.
- Perform other duties as assigned by management.
Skills & Qualifications
- High school diploma or equivalent; college coursework or certifications in healthcare.
- Minimum two (2) years of experience in home healthcare, with prior experience in a caregiver or supervisory role.
- CNA training required (certification does not need to be current but must have completed training as part of the certification).
- Familiarity with dementia care, medical terminology, and basic medical equipment.
- Strong organizational and multitasking abilities.
- Professional, calm demeanor in high-pressure or emergency situations.
- Effective written and verbal communication skills.
- Computer proficiency: scheduling software, Microsoft Office, digital filing systems, texting and mobile apps.
- Reliable transportation and willingness to travel locally as needed.
Work Environment
- Hybrid role with both office-based and field-based responsibilities
- Must work well in a collaborate team environment
- Occasional evenings or weekends may be required to support client care, including covering or filling shifts and answering calls from prospective clients.
Physical /Environment Demands:
- Sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
- Must be able to lift at least 50 lbs.
- Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
- Must be able to properly operate office equipment.
- Must have a valid driver’s license and reliable transportation.
- Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors, and all business associates within or outside the agency.
- All the above demands are subject to the ADA requirements
Senior Helpers North Metro Company Culture
As part of a franchise system that is the first and only national home care provider to receive certification as a GREAT PLACE TO WORK, Senior Helpers North Metro’s culture is based on strong core values, recognition of achievements, and respect. We take pride in our team oriented and inclusive work culture, and we recognize the work we do makes a difference in our community. Senior Helpers North Metro serves clients in Andover, Anoka, Blaine, Coon Rapids, Champlin, Circle Pines, Elk River, Ham Lake, Lino Lakes, Otsego and Ramsey.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
IND901