Job Description
Job DescriptionSalary:
IT Support Specialist
Company: US Health Partners/ Delaware Cardiovascular Associates
Location: Southern Delaware- Lewes and surrounding areas
Job Type: Full-time
About US Health Partners:
US Health Partners (USHP) is a national network of clinicians dedicated to advancing cardiovascular care and delivering best-in-class patient outcomes. With a focus on collaborative care, innovative technology, and clinical excellence, we are leading the way in shaping the future of cardiovascular healthcare.
Job Summary:
Delaware Cardiovascular Associates is seeking a highly motivated and versatile IT Support Specialist to join our team. This individual will be responsible for providing comprehensive technical support across various IT functions, ensuring the smooth and efficient operation of our technology infrastructure. The ideal candidate will possess a strong foundation in desktop and server management, networking principles, application support, and telephony systems. Experience working within healthcare environments, particularly doctor's offices, is a significant advantage.
Responsibilities:
- Desktop and Laptop Management:
- Configure, deploy, and maintain desktop and laptop computers.
- Perform system imaging and software installation.
- Troubleshoot hardware and software issues for end-users.
- Manage user accounts and access permissions.
- Provide end-user training and support on hardware and software.
- Printer and scanner setup and maintenance.
- Server Setup and Maintenance:
- Assist with the setup, configuration, and maintenance of physical and virtual servers.
- Monitor server performance and ensure system stability.
- Implement and manage backup and recovery procedures.
- Perform basic server troubleshooting and maintenance tasks.
- Networking:
- Assist with the configuration and maintenance of network devices (routers, switches, firewalls).
- Troubleshoot network connectivity issues.
- Manage and maintain wireless networks.
- Basic understanding of network protocols (TCP/IP, DNS, DHCP).
- Application Management:
- Install, configure, and support various business applications.
- Troubleshoot application-related issues and escalate when necessary.
- Coordinate with vendors for application support and upgrades.
- Telephony Management:
- Assist with the setup and maintenance of phone systems (VoIP and SIP).
- Provision and manage user extensions and voicemail.
- Manage IVR and call routing.
- Troubleshoot phone system issues.
- Documentation:
- Create and maintain accurate documentation of IT systems, configurations, and procedures.
- Help Desk Support:
- Provide timely and effective technical support to end-users via phone, email, and in-person.
- Prioritize and manage support requests through a ticketing system.
- Other Duties:
- Perform other duties as assigned to support the overall IT infrastructure.
- Willing and able to drive between multiple office locations as needed in the Delaware market.
- Hours will generally be 8am to 5pm with some night and weekend work for projects as needed.
Qualifications:
- Associate's or Bachelor's degree in Information Technology or a related field, or equivalent work experience.
- Minimum of 2years of experience in a similar IT support role.
- Proven ability to perform laptop and desktop setup, imaging, and troubleshooting.
- Experience with basic server setup, maintenance, and troubleshooting.
- Familiarity with networking concepts and troubleshooting.
- Experience supporting various business applications.
- Understanding of telephony systems.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills, with the abilityto explain technical concepts to non-technical users.
- Ability towork independently and as part of a team.
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experienceworking in a healthcare environment, specifically doctor's offices.
- Familiarity with Electronic Health Records (EHR) systems.
- Relevant certifications (e.g., CompTIA A+, Network+, Server+).
- Experience with specific software or hardware relevant to our industry.