Company Store Team Lead - Closing Shift

Job Description

Job Description

Company Store Team Lead (Closing Shift)

Job Summary – This position is responsible for providing and ensuring our customers with an excellent shopping experience. Position requires an on-floor presence and leadership throughout the day for store members. The position will be “hands on” assisting in training, customer service, daily floor activities and adjustments based on the instructions by store management.

Essential Duties and Responsibilities - To include the following: (Other duties may be assigned)

Operations

• Assist management to determine the best practice for processes, work assignments, and prioritize work to enhance customer experience. Ensures leadership coverage throughout daily operation including opening and closing of the building and all related processes.

Supports the execution of processes, work routines, assignments focused on staff development and continued growth directed by management.

• Monitors daily store conditions for product mix, merchandising standards and food safety to meet customer service expectations.
• Monitor daily duties of all employees throughout the day. Directing and ensuring that all tasks and duties are being complete
• Order, manage and maintain inventory, product mix, and merchandising standards sufficient to meet organizational plans and goals.

Customer Service

• Provide a total shopping experience that will exceed our customers’ expectations.
• Maintain store presentation that represents Nueske’s Heritage and theme ensuring merchandise is well stocked.
• Identify and react to customer service needs or execution concerns providing feedback to management.
• Support management’s training initiatives to ensure outstanding customer service is provided to every customer.
• Possesses high ability to anticipate customers’ needs and the demands of a fast-paced retail environment.

Lead Responsibilities – Directly assists management to monitor all employees in the Company Store. Carries out lead responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, performing, assigning, and directing work; monitoring tasks to ensure they are done in a timely manner. Communicate directions to the team and provide direct feedback and support to store management. These duties are not meant to be all-inclusive, and other duties may be assigned.

Competencies – To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical –Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management – Coordinates projects; Communicates changes and progress; Completes projects on time and budget.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication – Writes clearly and informatively; Able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Visionary Leadership – Displays passion and optimism; Inspires respect and trust.
• Change Management – Prepares and supports those affected by change.
• Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently.
• Leadership – Exhibits confidence in self and others; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People – Makes self-available to staff; Solicits and applies customer feedback (internal and external), Fosters quality focus in others; Improves processes, products and services.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness – Works within approved budget; Contributes to profits and revenue; Conserves organizational resources.
• Diversity – Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Supports affirmative action and respects diversity.
• Strategic Thinking – Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Organizes or schedules other people and their tasks.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or methods to best fit the situation; Able to deal with frequent change, delays or unexpected events.

Attendance/Punctuality – Is consistently at work on time; Arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Presents ideas and information in a manner that gets others attention.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Educations and/or Experience – High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills – Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills – To perform this job successfully, and individual should have knowledge of retail software (computerized cash register).

Preferred Qualifications:

• Prior retail experience
• Computer proficiency in Windows/Word/Excel/Outlook.

Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 40 pounds.

Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; toxic or caustic chemicals; outside weather conditions and working in coolers below 40 degrees F. The noise level in the work environment is usually moderate.

Nueske’s Cultural Elements: At Nueske’s, we share a few important Culture Elements. By design, they are simple, straightforward and provide the foundation for how we do business and treat each other.

➢ Communicate Effectively

➢ Be Caring

➢ Be Engaged

➢ Be Quality Minded

➢ Be Responsible

➢ Share the Why

Closing Shift