Job Description
Job DescriptionWe are looking for a Help Desk Analyst I to join our team in Salt Lake City, Utah. In this role, you will provide essential Tier 1 support, ensuring the smooth operation of both on-site and remote office systems. This is a Contract to permanent position, offering an excellent opportunity for growth and long-term collaboration.
Responsibilities:
• Provide Tier 1 technical support to address hardware and software issues for on-site and remote staff.
• Troubleshoot and resolve basic technical problems related to Microsoft Windows and other systems.
• Manage and respond to service desk tickets efficiently and effectively.
• Perform break/fix tasks, ensuring minimal disruption to user operations.
• Assist in deploying and supporting Intune systems as part of organizational needs.
• Communicate clearly with users to understand and resolve their technical concerns.
• Maintain accurate documentation of issues, resolutions, and support activities.
• Collaborate with other IT team members to escalate complex problems when necessary.
• Ensure compliance with company policies and procedures during all support activities.• Minimum of 1 year of experience in a technical support or help desk role.
• Proficiency in troubleshooting basic hardware and software issues.
• Strong knowledge of Microsoft Windows operating systems.
• Experience handling service desk tickets and providing timely resolutions.
• Ability to perform break/fix tasks with attention to detail.
• Familiarity with Intune or similar deployment tools is a plus.
• Excellent communication skills for interacting with users and team members.
• Strong organizational skills to manage multiple tasks effectively.