Resident Assistant Position at Highline College

Job Description

Job Description

Job Title: Resident Assistant

Reports To: Residence Life Coordinator

Location: Campus View at Highline College, Des Moines, WA

Compensation: $17.49 per hour and a bedroom within a 4-bedroom unit

FLSA Status: Student Non-Exempt

Company Information:

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.

Summary:

The Resident Assistant (RAs) are live-in student staff committed to the personal and academic success of residents within the community.

Essential Duties and Responsibilities:

Community Development

• Identify your residents and know where they live within the first three weeks of the semester.
• Notify supervisor of roommate conflicts immediately and assist with roommate mediation sessions/ contracts.
• Be available to residents and maintain high level of visibility in the buildings and community.
• Encourage residents to take responsibility for incidents and events in the community.
• Maintain a positive building community through open communication and programming.
• Identify and assist residents with personal, academic, wellness, or other special issues.
• Respond and report behavior that is inappropriate / discriminatory / harassing in nature (racial, ethnic, religious, ability, gender, and/or sexual identity).

Connection with Residents:

• Develop a personal relationship with residents on your floor and the residence hall community.
• Show interest and concern for each resident daily, encouraging involvement on the floor, in the residence hall
• community and within Highline College campus-wide activities
• Refer students experiencing issues requiring counseling support to appropriate resources.
• Acquaint students with facilities and services on the campus.
• Act as a communication link between students and Campus View Student Housing staff.
• Serve as a leader and role model.
• Abide by all policies and procedures of the building and the college.
• Confront policy violations and document incidents appropriately. Report all violations of policy witnessed/confronted to the Resident Director.

Safety and Security:

• Interpret and enforce community and institution’s regulations and policies.
• Learn and implement building-wide emergency response procedures.
• Complete and submit Incident Reports as well as, duty logs following each duty shift.
• Respond to situations needing attention.
• Observe residents who identify emotional, relationship, psychological, academic or social problems. Intervene appropriately or report as needed.

Programming:

• Coordinate and complete social or educational programs once a month which follows programming curriculum.
• Encourage and involve residents to develop and implement programs.
• Complete and submit a Program Proposal and flyer for program by given deadline.
• Evaluate and complete Program Evaluation within 24 hours of program completion.

Facility Management:

• Assist with room condition assessments prior to Move-In and after Move-Out each semester.
• Assist with the opening and closing of the buildings.
• Conduct health, safety and maintenance inspections each semester and follow-up accordingly.
• Report maintenance concerns for your floor and the buildings.
• Complete other facility management responsibilities as assigned.

Administrative:

• Participate in training and administrative tasks which occur prior to classes beginning and after classes end.
• Maintain confidentiality at all time.
• Perform administrative duties in a thorough and timely manner, including, but not limited to incident reports, occupancy checks each semester, damage billing, surveys, and reporting of maintenance issues.
• Participate in RA selection, Move-in/Move-out, RA Training, any Open Houses, Homecoming and other events as assigned.
• Attend all in-services, meetings, and events as assigned. This will generally include bi-weekly meeting with supervisor and weekly staff meetings.

Duty:

• Staff coverage/duty will be required during academic calendar break periods (holidays and extended time).
• Participate in an on-call duty rotation with RA staff after business hours and on weekends (requires walking through all buildings and holding/responding to a duty cell phone overnight)

Schedule of Hours:

• RAs can expect to be on call 2-5 evenings per week, including weekends, holidays and break periods.
• RAs should expect to be scheduled between 4-6 days, total, during the December and Spring Break periods.
• RAs will assist in office coverage during their on-call evenings. Additional meetings and training occur during the week.

Other Commitments and Employment:

• Time off or absence from the building should be kept to a minimum in order to maintain a presence on the floor and around the residents.
• RAs must be present on campus for dates including training, move in and out, quarter breaks, turn, holidays and weekends.
• Other on campus employment is not permitted. External employment is highly discouraged, and requires prior approval from the Residence Life Coordinator. External employment is not to exceed 20 hours per week.

Additional Terms:

• RAs can expect to receive training, ongoing professional development, and support from the Residence Life Coordinator rand other staff.
• RAs must know, support, and abide by the college and Campus View community policies and regulations pertaining to personal conduct as well as assist in conflict resolution with residents. Any RA who is found responsible for violations of College and/or housing policy and/or placed on disciplinary probation may be terminated from the position and in some cases, expelled from the building.
• The period of employment begins with training, August 8; and 2-3 days prior to the Winter, Spring, and Summer Quarter move-in dates.
• The Residence Life Coordinator will formulate detailed, written working expectations and requirements for the RA.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• High school diploma.
• Current student at Highline College
• Maintain full-time enrollment and “good standing” with Highline College
• Demonstrate proficiency in verbal communication.
• Possess strong customer service skills.
• Must have troubleshooting and diagnostic skills.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

This job description is not an employment contract. Position not eligible for benefits.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.