Development Operations Manager
Job Description
Job Description
GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC.
JOB DESCRIPTION
Position Title: Development Operations Manager
Reports To: SVP
Location: Brooklyn, NY/ Hybrid
Benefit Classification: Full-Time Benefitted
Position Type: FLSA - Exempt
About Goodwill Industries NYNJ
Goodwill empowers individuals with disabilities and other barriers to employment to gain independence through the power of work. To many, Goodwill is known primarily for its retail stores and as a destination for donating goods, but the organization is also a leading human service non-profit serving more than 10,000 people annually in greater NYC and Northern NJ. Founded in 1915, Goodwill’s life-changing programs empower individuals facing barriers to employment, including disabilities, mental illness and poverty.
We are seeking an experienced Development Operations Manager who will be the operational backbone of the Development team — managing systems, tracking deadlines, organizing data, and ensuring projects stay on course. The ideal candidate is organized, resourceful, and uses good judgment to solve problems. If you are looking to join our dedicated team as a Development Operations Manager, we want to hear from you!
The Awesome Things You’ll Do
Donor & Partner Stewardship
- Support relationship management of individual and corporate donors, sometimes serving as a primary point of contact.
- Maintain donor list segmentation for fundraising appeals and donor correspondence.
- Draft collateral for internal and external audiences, including donor-facing communications such as thank-you letters, meeting requests, and pitch decks.
- Support in tracking “Moves Management” across the team.
- Serve as primary lead for the Round Up program.
- Manage annual fund campaign activities.
- Manage donor communications calendar.
Data, Analytics & Tracking
- Manage donor data in Raiser’s Edge (training provided if needed).
- Manage gift entry, produce timely acknowledgment letters, and manage regular reconciliation with finance department.
- Run reports to track progress toward fundraising goals and report progress in monthly STAT meetings, strategic planning check-ins, weekly gift logs, etc.
Event Support
- Provide logistical support across events, including the annual Gala, corporate engagement events, and donor/partner visits.
- Support the Associate Director of Events with tracking, budgets, and coordinating with vendors.
Prospect Research
- Utilize wealth screening tools to conduct prospect research. Support grants team in foundation and corporate grant research as needed.
- Review prospect research and suggest donors qualified for donor portfolios.
- Prepare prospect reports and meeting briefs for CEO, SVP, and others as needed.
Administrative & Project Coordination
- Ensure team projects are organized and on track with deadlines and goals.
- Process invoices and reimbursements, support budget tracking, and liaise with vendors.
- Provide administrative and calendar support to SVP of Development, Marketing & Communications; Associate Director of Special Events; and VP of Program Innovation.
- Support in preparation, scheduling, and notetaking during the Development and Nominating Committees of the Board.
- This role may require occasional travel to program sites in NYC and Northen NJ.
Our Must Haves
- 2-5 years of professional experience in an administrative, development, operations, or project coordination role (nonprofit sector preferred).
- Strong organizational skills and ability to manage multiple priorities with accuracy and speed.
- Sharp judgment, resourcefulness, and common sense; able to anticipate needs and solve problems independently.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office; familiarity with donor databases (e.g. Raiser’s Edge, Salesforce) is a plus.
- Strong comfort with numbers, data, and reporting.
- Enthusiasm for Goodwill’s mission of creating a world with no barriers to employment.
Special Working Conditions
Activities are subject to change / be added to meet business needs with management approval.
Why Join Us
This is an exciting opportunity to be at the center of a dynamic, mission-driven team during a period of growth. The Development Operations Manager will gain experience in all aspects of nonprofit fundraising and development, build highly transferable skills, and play a vital role in advancing Goodwill’s mission.
Goodwill’s employee benefits include, but are not limited to:
- Generous time off policy
- Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
- Retirement savings programs and company matching contributions
- Transit and commuter benefits
- Health, wellness, and financial resources
You bring the Good in Goodwill
We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!
If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.