Job Description
Job Description
Job Overview:
Search Solution Group is seeking a Contract Customer Service Representative on behalf of our client, a leading Chemicals company. This role will support customers by managing inquiries, orders, account information, and service needs while working closely with internal teams to ensure timely and accurate customer support.
Key Responsibilities:
- Respond to customer inquiries by phone, email, and other communication channels.
- Process customer orders and maintain accurate account information.
- Coordinate with internal teams to address customer requests and resolve issues.
- Track orders, deliveries, and customer commitments to ensure timely follow-up.
- Maintain accurate customer records and documentation.
- Assist with resolving billing, shipping, and order-related questions.
- Communicate professionally with customers and internal stakeholders.
- Identify customer concerns and work proactively to provide appropriate solutions.
- Perform other customer service and administrative duties as assigned.
Requirements include:
Education:
- High school diploma or equivalent required.
Experience:
- Previous customer service, order management, or administrative experience preferred.
- Experience in a manufacturing, industrial, or chemical environment is a plus.
Skills:
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Strong attention to detail and accuracy.
- Proficiency with Microsoft Office applications.
- Ability to learn and navigate business systems and software.
- Strong problem-solving and follow-up skills.
Certifications:
- No specific certifications required.
Knowledge:
- General understanding of customer service and order processing procedures.
- Familiarity with manufacturing, distribution, or chemical industry environments is preferred.
- Understanding of basic business and administrative processes.
Key Competencies:
- Customer service orientation
- Communication and interpersonal skills
- Organization and attention to detail
- Problem-solving
- Adaptability and flexibility
- Professionalism
- Team collaboration
- Reliability and follow-through
- Ability to work in a fast-paced environment