Job Description
Job Description
Core Responsibilities
- Customer Communication: Answer phone calls, emails, and text messages regarding service inquiries, repair statuses, and product availability. [1, 2]
- Intake & Estimates: Greet customers, inspect or take possession of vessels, document service issues accurately, and prepare repair cost estimates. [1, 2]
- Work Order Management: Create and track repair orders using management software (such as DockMaster), schedule technician workloads, and order necessary parts. [1]
- Status Updates: Keep boat owners informed on repair timelines, delays, and completion dates. [1, 2]
- Billing & Check-Out: Process customer payments, handle cash/card transactions, review final work orders, and assist with dockside vessel handoffs. [1, 2]
Key Requirements
- Industry Knowledge: Familiarity with boats, marine hardware, or outboards is strongly preferred. [1]
- Communication Skills: Clear, professional verbal and written skills to translate technical mechanic notes into plain language for clients. [1]
- Organizational Ability: Capability to handle multiple repair schedules, parts backlogs, and customer deadlines simultaneously. [1]
- Software Proficiency: Experience with point-of-sale (POS), scheduling, or ERP/CRM tools. [1]
- Education/Experience: High school diploma (or equivalent) with prior customer service, automotive service writing, or marine industry experience. [1]
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\nCompany Description
North/South Eastern Connecticut's first and premier Staffing Agency.... Established in 1989
Company Description
North/South Eastern Connecticut's first and premier Staffing Agency.... Established in 1989