IT Support Technician (2nd shift)
Job Description
Job Description
Senior Help Desk Technician
- Pay rate: $30/hour
- Schedule: 2nd shift, Mon-Fri (2:00 PM – 10:30 PM)
- Overtime is common due to workload, in compliance with California labor laws
Job Summary
The Senior Help Desk Technician provides hands-on technical support across a large, multi-building campus environment. This role supports both hardware and software systems and serves as a primary IT partner to manufacturing and office teams. The position requires strong troubleshooting skills, excellent customer service, and the ability to manage multiple priorities in a fast-paced environment.
This is a highly visible role supporting approximately 1,400 employees across 10 closely located buildings. The Senior Help Desk Technician will be part of a growing IT team and will play a key role in keeping operations running smoothly.
Key Responsibilities
- Provide advanced hardware and software troubleshooting for end users across a multi-building campus
- Support LAN, WAN, and WLAN environments, including switches, routers, and structured cabling
- Install, maintain, and troubleshoot network infrastructure and telecommunications equipment
- Support and maintain structured cabling infrastructure (Cat5e/Cat6), including termination and repair
- Maintain accurate documentation of network drops, cabling layouts, and infrastructure changes
- Manage inventory of network equipment, cables, and related hardware
- Maintain clean and organized IDF/MDF rooms and telecom closets
- Coordinate network installations and cabling projects with third-party vendors and internal facilities teams
- Collaborate with IT team members to resolve network issues identified through user reports or monitoring tools
- Provide desk-side support for hardware moves, additions, and changes
- Enforce IT security policies and best practices
- Deliver strong customer service to manufacturing and operations teams in a high-demand environment
- Prioritize and manage multiple active issues simultaneously, responding to urgency rather than working from a single-ticket queue
Work Environment & Expectations
- Support responsibility spans 10 buildings within a single campus
- Fast-paced, high-volume support environment with multiple concurrent issues
- Role requires proactive problem-solving rather than waiting for tickets to be assigned
- Frequent interaction with manufacturing teams; customer service mindset is essential
Required Qualifications
- Associate’s degree in Information Technology or related field preferred, or equivalent experience
- Typically 4–6+ years of experience in IT support or networking environments (LAN/WAN/WLAN)
- Strong experience troubleshooting both hardware and software issues
- Solid understanding of physical and logical LAN architecture and client/server interactions
- Experience with switches, routers, structured cabling, VPNs, and IP telephony
- Familiarity with Microsoft operating systems and standard productivity tools
- Proven ability to prioritize issues and manage multiple active problems simultaneously
- Strong interpersonal and customer service skills
Preferred Qualifications
- Experience supporting IT environments in manufacturing or operational settings
- Experience with network monitoring and systems administration tools
- Network certifications such as CCNA or Network+
Company DescriptionSterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.
Company Description
Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.