Job Description
Job Description
White Elephant Resorts, a collection of premier hotels located on the beautiful island of Nantucket, MA is currently looking for a motivated, hands-on individual to oversee the daily operations of the Rooms Division for our Relais & Chateaux property, The Wauwinet Inn.
The Rooms Division Manager is responsible for ensuring the seamless operation of the Front Office, Bell Services and Drivers, Concierge, Housekeeping, Beach staff and Retail in an attentive, efficient and courteous manner, providing all guests with exceptional service while maximizing room revenue and occupancy. This person’s primary operating area is the Front Office, with oversight of front and back of house supervisory positions.
In addition to front and back of house responsibilities, the Rooms Division Manager will collaborate with the Managing Director with responsibility for rooms division budgeting, purchasing, quality control, training and standards, maintaining and/or implementing new procedures. As a key leader for The Wauwinet, they will be prepared to act on behalf of the MD in his absence.
Must have a minimum of 2 years’ experience in a similar role, preferably within a resort style hotel.
Other important aspects of this position include the ability to:
- Champion our employees’ success and professional development with strong interpersonal skills, fostering a collaborative, fun and rewarding work environment
- Be a key player with inter-department collaboration, with emphasis on communication, logistics and the overall guest experience
- Maintain positive guest relations at all times, motivating anticipatory service within the team
- Schedule and facilitate regular departmental training, both internally and externally
- Be aware of all Hotel services/features and be inspirational with new opportunities
- Support the Nantucket portfolio in an ‘as needed’ capacity
Applicants should also work well under pressure, possess excellent communication skills, be organized, flexible and self-motivated. Experience with computers and Microsoft Office essential.
Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, White Elephant Resorts is a collection of premier properties which includes White Elephant Nantucket, White Elephant Palm Beach, The Wauwinet, Jared Coffin House, The Cottages at Nantucket Boat Basin and Nantucket Boat Basin.
White Elephant Resorts is a premier employer with a spectacular compensation package, including a competitive salary and bonus plan; Health, vision and dental; Paid vacation; 401(K) plan; Life insurance; Long term care; Health club reimbursement; Dining/Retail/Hotel discounts and much more.