Job Description
Job Description
Guest Services
Park Place Hotel – Traverse City, MI
Join the team at Park Place Hotel as a Front Desk Supervisor, where hospitality meets history. As the face of our hotel, you'll be responsible for creating an exceptional guest experience from check-in to check-out.
Responsibilities:
- Welcome and assist guests with check-in and check-out.
- Provide personalized service and accommodate guest needs.
- Handle reservations, phone inquiries, and special requests.
- Maintain knowledge of hotel amenities, services, and local attractions.
- Process payments and ensure accurate billing.
- Address guest concerns and provide immediate solutions.
- Communicate with housekeeping and maintenance for room status updates.
Qualifications:
- Strong customer service skills with a warm and professional demeanor.
- Ability to multitask in a fast-paced environment.
- Excellent communication and problem-solving abilities.
- Prior hotel or customer service experience is a plus.
- Must be available for various shifts, including evenings, weekends, and holidays.