KidStrong Assistant General Manager

Job Description

Job DescriptionBenefits:

• Bonus based on performance
• Free uniforms
• Paid time off
• Training & development

ABOUT KIDSTRONG
KidStrong is a science-based childrens training center offering a membership-based program where kids ages 111 attend 12 instructor-led group classes per week. Our curriculum focuses on Brain, Physical, and Character development and is designed to build confident, strong, and resilient kids.

THE ROLE
The Assistant General Manager (AGM) is a hands-on leader who supports the daily operations of the center, develops and leads the coaching team, drives membership growth, and helps deliver an exceptional experience for kids and families. This role blends leadership, coaching, sales, and operations in a fast-paced, people-focused environment.

KEY RESPONSIBILITIES

Center Operations

• Support center KPIs, staffing, scheduling, and profitability goals
  
  
• Build and maintain strong relationships with KidStrong families
  
  
• Support daily operations including cleanliness, maintenance, and brand standards
  
  
• Assist with employee issues and documentation in partnership with the General Manager
  
  
• Set and communicate coach schedules to ensure proper coverage
  
  
• Plan, staff, and execute camps, birthday parties, and special events
  
  

Sales & Growth

• Drive membership sales through outbound follow-up on inbound leads (50+ calls per day typical)
  
  
• Support strong trial-to-membership conversion in the center
  
  
• Respond promptly and professionally to parent and lead inquiries
  
  

Leadership & Team Development

• Foster a positive, accountable coaching culture
  
  
• Support recruiting, onboarding, training, and ongoing development of coaches
  
  
• Provide feedback and support professional growth
  
  
• Maintain required KidStrong certifications
  
  
• Participate in leadership meetings and trainings
  
  

Coaching

• Coach KidStrong classes for children ages 111
  
  
• Work in a physically active environment and safely lift and move equipment (up to approximately 25 lbs)
  
  
• Understand and communicate the why behind the KidStrong curriculum
  
  
• Communicate professionally with the team via Slack
  
  

SKILLS & QUALIFICATIONS

• Passion for working with children is non-negotiable
  
  
• Comfortable communicating with parents and guardians
  
  
• Prior experience in leadership, coaching, sales, or customer service preferred
  
  
• Athletic, coaching, or fitness-related background strongly preferred
  
  
• Strong communication, organization, and leadership skills
  
  
• CPR certified or ability to obtain within 90 daysLocation: Laguna Niguel, CA

Reports To: General Manager
Employment Type: Full-Time (40 hours per week), On-Site

Compensation: $25$27 per hour plus $2,500$5,000 annual performance bonus
Benefits: Paid Time Off (PTO)
Schedule: 4 weekdays and 1 weekend day (evenings and weekends required)

START DATE & OPENING TIMELINE
This is a pre-opening leadership role. The KidStrong Laguna Niguel center is expected to open on or around May 5th. The anticipated start date for this position is April 1st and will include onboarding, training, and pre-opening preparation.