Front Desk Clerk

Job Description

Job Description

SUMMARY:

Responsible for registering the guests in and out of the hotel.

Greets the guests registering into the hotel in a professional and friendly manner following More Guest Service Standards.

Registers the guests in the hotel by entering their information in the computer, assigning rooms according to the needs or preferences of the guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Obtain bank from Casino Cage daily; follow appropriate money handling procedures and maintain balanced bank.
• Accepts payments in cash, credit card or debit card; issues receipts and gives the room key and change as needed.
• Directs the guests the way to their rooms.
• Checks the guests out of the hotel.
• Check in VIP guests.
• Computes expenses incurred during their stay such as phone calls, food and beverage charges if not comped, etc.
• Accepts payments for expenses incurred, issues receipts and gives change as necessary. Retrieves the room key.
• Books or makes future reservations for guests.
• Accepts payment for advanced bookings, issues receipts and gives change as necessary.
• Answers phone calls, takes down messages as needed.
• Coordinates with other departments regarding room availability and other matters related to front desk operations.
• Coordinates with housekeeping the rooms that are to be vacated for the day to ensure that these are cleaned and ready for occupancy as soon as possible.
• Answers phone inquiries on room availability, rates, promotions, etc. Assists the guests in their special requests, complaints and problems.
• Prints all transactions at the end of the shift and reconciles totals on the computer printout against cash on hand.
• Prepares and balances the shift end report after submitting to immediate supervisor.
• Keeps the front desk neat and clean at all times.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

N/A

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

• 21 years of age
• Proof of authorization/eligibility to work in the United States.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED).
• Two (2) years of hotel/motel front desk experience, LMS preferred.
• Ability to successfully manage the VIP check-in window.

LANGUAGE SKILLS

Must be able to effectively communicate in English.

Ability to read and comprehend written instructions, procedures and memos.

Bilingual in Spanish is a plus (not required)

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

Must have Microsoft Office experience and basic computer skills.

Ability to retain and navigate through several computer applications

The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.

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