Job Description
Job Description
JOB DESCRIPTION: INFORMATION TECHNOLOGY SUPPORT
DEPARTMENT: Information Technology (IT)
CLASSIFICATION: Exempt
REPORTS TO: SEVP, COO
SUPERVISES: No supervisory responsibility
JOB SUMMARY: Provides end-user support for network applications and Springs Valley employees.
MAJOR DUTIES & RESPONSIBILITIES
- Performs the installation, repair, and preventative maintenance of personal computers and related systems.
- Day-to-day technical support to employees for network infrastructure and internal desktop systems, software, and hardware.
- Installs, configures, and troubleshoots desktop systems.
- Maintains data integrity and file system security for the desktop environment.
- Communicates highly technical information to both technical and non-technical personnel.
- Assists in determining suitable software to meet user requirements.
- Recommends hardware and software solutions.
- Provide technical support to employees via telephone, eMail, or remote assistance.
- Monitor Windows Update via WSUS, 3rd Party Patching, and physical verification.
- Assist IT Manger with imaging, hardware/software installation/troubleshooting and basic network troubleshooting.
EDUCATION & EXPERIENCE:
- Bachelor's degree in computer science or business with relevant IT experience.
- Three to five years of experience in computer operations.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Problem solving, analytics, reporting skills, process improvement.
- Technical experience, networking knowledge, security standards, and consulting experience.
E.O.E, including disability/vets