Job Description
Job Description
Location: 1500 Broadway, New York, NY 10036
Company: Carlo’s Bakery
Job Type: Full Time
About Carlo’s Bakery
Carlo’s Bakery, home of the “Cake Boss,” is a world-renowned bakery known for its high-quality, handcrafted desserts and exceptional customer experience. We take pride in our craftsmanship, creativity, and family-oriented culture. Apply today and become part of the Carlo’s Bakery family — where passion, craftsmanship, and teamwork create something truly sweet every day!
Position Summary
As a Carlos Bakery Retail Associate, your role is to ensure a positive customer experience by providing courteous, friendly, and efficient customer service to customers and team members.
Responsibilities
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Arrive to work promptly and in full uniform on your scheduled days to work
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Make sure customers are being taken care of and the store always looks great
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Treat each customer with kindness and respect at all times
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Ensure that product being sold is fresh and presentable
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Ensure product quality by checking freshness, rotating products, and removing out-of-date products
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Be an expert in our products and be able to explain them to customers
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Package, weigh, and price all baked goods & merchandise
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Ask every customer if they would like to receive a receipt with their purchase and add their name to our customer database
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Follow our cash handling procedures when using the POS to process customer orders
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Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
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Ensure that all shelves and displays are properly stocked and front-facing
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Maintain back stock in good order
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Operate and sanitize all Bakery equipment in a safe and proper manner
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Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
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Cleaning should be done at the end of your shift and when the storefront is slow
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Maintain open communication with your supervisor and coworkers regarding any issues that may arise
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Perform other duties as assigned by a supervisor
Carlo’s Way
“Hi, Welcome to Carlo’s Bakery.”
“How may I help you?”
“Sir” “Ma’am” “Miss”
“Please” “Thank you!”
“Please visit us again!”
Qualifications
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High school diploma or equivalent is required
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Experience in a similar customer focused work environment is preferred
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Ability to work well in a busy environment
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High energy and engaging personality
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Professional demeanor
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Ability to work on your feet for extended periods of time (8+ hours a day)
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Ability to work flexible hours, including weekends and holidays (according to customer demand)
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(NY locations only) Food Protection Manager Certificate holder or willing to obtain certification within 30 days of employment
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(NJ locations only) Serve Safe Food Handler Certificate holder or willing to obtain certification within 30 days of employment
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A passion for cake!
Why Join Carlo’s Bakery?
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Opportunity to grow with an internationally recognized brand.
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Friendly and collaborative work environment.
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Hands-on experience in the baking industry.
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Employee discounts on our famous baked goods.