Job Description
Job Description
Powerful Partnerships. Standout Solutions.
Stevens & Lee is a full-service law firm with more than 200 attorneys in 18 offices in Pennsylvania, New Jersey, NYC, Boston, Providence, RI and Wilmington, DE. We provide services to a wide range of business clients from lower middle-market to Fortune 500 companies – on a regional and national basis. The law firm is part of The Stevens & Lee Companies, a diversified professional services firm with synergistic lines of business, including an investment bank and other complementary financial and consulting services organizations.
Job Overview
The Stevens & Lee Companies is looking for a skilled PC and Help Desk Specialist to provide computer setup, technical support for platform employees, and assistance with various IS Department projects and tasks as needed.
Ideal candidates have three years of PC and technical support experience. We welcome applicants who are graduating from technical programs and possess a strong work history or who can clearly demonstrate the skills and aptitude required for this role. A reliable vehicle is essential, as the role involves regular travel to regional offices. Candidates must also show a strong willingness to learn and take ownership of the following responsibilities:
Primary Responsibilities (responsibilities include but not limited to)
- Configure, deliver, and install computers and peripherals.
- Configure and troubleshoot mobile devices, including Apple and Android
- Answer and respond to service calls as needed for attorneys, professionals, and staff.
- Enter all service and support work orders/tickets into IS Department tracking system.
- Install, troubleshoot, research and correct desktop application and hardware issues.
- Setup equipment and support presentations and meetings.
- Participate in the after-hours on-call support rotation schedule.
- Regular on-hour and off-hour travel to other regional offices for computer installation and support and/or projects as needed, including overtime as required.
Skills & Competencies
- Ability to communicate professionally and interact effectively with all levels of personnel.
- Excellent client service skills and ability to work on multiple matters simultaneously in and organized manner and under minimal supervision.
- Ability to think "outside of the box" on complex or extraordinary situations.
- Flexibility and ability to respond quickly and positively to shifting demands.
- Ability to work under pressure to meet strict deadlines.
- Willing to work within the guidelines set by the firm.
Qualifications
- A+ Certification (desired) with a minimum of a high school diploma or equivalent.
- Prior experience in a professional services environment preferred.
- Proficient in Microsoft Office, Teams, and familiarity with iManage, Litera products, copiers, printers, and Teams phones is a plus.
- PC Hardware/Setup: 1 year (preferred).
- Help Desk: 1 year (preferred).
- Windows: 1 year (preferred).
- Self-starter with strong interpersonal, collaboration, and customer service skills
The firm is not accepting resumes from search firms for this position.
Job Type:
Full-Time- 40 Hours/week
FLSA Classification:
Non-Exempt
Reports To:
IS Department
Job Location:
Reading, PA
In compliance with federal and state equal opportunity employment laws, The Stevens & Lee Companies is an affirmative action/equal opportunity employer and does not discriminate in regard to race, color, national origin, religion, disability, age, or gender.