Job Description
Job Description
Company Description
Pace-O-Matic has been a leader in designing, producing, and licensing skill-based games for 25 years. Committed to innovation, integrity, and empowerment, our games provide exciting entertainment for players while supporting small businesses and nonprofits with sustainable revenue. With a focus on responsible practices and thoughtful design, we help operators thrive, elevate industry standards, and make a positive impact on communities. Headquartered in Duluth, GA, we continue to push the boundaries of innovation in the skill gaming industry.
Role Description
We are seeking a dedicated Technical Support Representative for a full-time on-site role at our Duluth, GA location. As a Technical Support Representative at Pace-O-Matic, you will be the frontline connection between our customers and the company. A Technical Support Representative will provide top-tier customer support to distributors, operators, technicians, and others by addressing inquiries related to gameplay, software and hardware issues, account management, maintenance, and more.
Qualifications
- 2+ years of related experience preferred
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Ability to handle confidential information with discretion
- Able to multitask and adapt to changing priorities
Key Responsibilities
- Answer incoming calls and support customer inquiries
- Troubleshoot and resolve customer issues via phone, email, or text
- Document technical issues, call details, and sales requests in internal systems
- Test and analyze product issues to identify solutions
- Keep customers informed and follow up to ensure resolution
- Share feedback, feature requests, and recurring issues with internal teams
- Inform customers about new features and updates
- Provide excellent customer service and take ownership of issues through resolution
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