Job Description
Job Description
As a Service Advisor at Pfeifle Auto Ford in Wishek, ND, you will play a crucial role in providing exceptional customer service by acting as the primary point of contact between customers and the service department. This role requires a driven attitude, a passion to win, and a strong general knowledge of automotive service processes, particularly Ford vehicles. You will ensure customers' needs are met efficiently and professionally, helping to maintain and grow long-term client relationships.
Responsibilities
- Greet customers promptly and professionally, understanding their service needs.
- Communicate effectively between customers and technicians to ensure clarity and accuracy of service.
- Provide estimates and explain services, repairs, and maintenance options to customers.
- Schedule appointments and manage workflow to optimize service department efficiency.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Maintain up-to-date knowledge of Ford vehicle models and service offerings.
Requirements
- Strong interpersonal and communication skills.
- Driven with a passion to deliver excellent customer service and achieve results.
- General knowledge of automotive service and repair, especially for Ford vehicles.
- Ability to multitask and manage customer expectations in a fast-paced environment.
- Previous experience in a service advisor or customer service role preferred.
Benefits
- Competitive compensation and performance-based incentives.
- Opportunities for professional growth and development.
- Supportive work environment with a dedicated team.
- Employee discounts and perks.
- Health Insurance
- Dental Insurance
- Paid time off
- Vision Insurance
About the Company
Pfeifle Auto is a trusted automotive dealership located in Wishek, ND, specializing in Ford vehicles. Known for our commitment to customer satisfaction and quality service, we pride ourselves on creating a positive and rewarding work atmosphere where team members can thrive and advance their careers.
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