Licensed Client Service Associate

Published: 6/14/2022

Job Description

The Opportunity

As our firm continues to grow, we're building a Client Service team focused on delivering a consistent, proactive, and exceptional experience for every client.

The Licensed Client Service Associate serves as a trusted partner to advisors while building lasting relationships with clients throughout their financial planning journey. This role combines exceptional client service with investment operations, planning support, and proactive coordination to ensure every client receives a high-quality experience.

Success in this role comes from balancing outstanding client care with operational excellence. You'll partner closely with advisors, fellow Client Service Associates, and Operations to help deliver an efficient, organized, and consistent planning experience while ensuring client commitments are completed accurately and on time.

What You'll Do

Client Experience

· Serve as a primary point of contact for client questions, requests, and service needs.

· Deliver responsive, proactive, and personalized service throughout every client interaction.

· Coordinate meeting preparation, client follow-up, and implementation of planning recommendations.

· Ensure client commitments are tracked, communicated, and completed within established service standards.

· Build trusted relationships through consistent communication and attention to detail.

· Help resolve client service issues while maintaining a high standard of professionalism.

Client Service and Support

· Process new accounts, transfers, money movement requests, beneficiary updates, and ongoing account maintenance.

· Execute trades and investment-related transactions in accordance with firm policies and regulatory requirements.

· Support portfolio implementation and investment operations.

· Maintain complete and accurate client records within CRM, custodial, and broker-dealer systems.

· Prepare documentation accurately and efficiently while ensuring compliance with firm standards.

· Assist advisors with meeting preparation and implementation of client recommendations.

Team Collaboration & Accountability

· Partner closely with advisors, fellow Client Service Associates, and Operations to deliver a seamless client experience.

· Reinforce established service standards and operational best practices.

· Communicate proactively regarding client needs, priorities, and outstanding commitments.

· Participate in workflow improvements and continuous learning initiatives.

· Take ownership of assigned responsibilities while contributing to a collaborative, team-first culture.

· Support department goals and firm initiatives as the organization continues to grow.

About You

Required

· Minimum three years of experience in wealth management, financial services, banking, brokerage operations, or a related client service environment.

· Strong understanding of financial services operations and client service best practices.

· Excellent written and verbal communication skills.

· Exceptional organizational, time management, and problem-solving abilities.

· High attention to detail with the ability to manage multiple priorities.

· Comfortable learning and utilizing CRM systems and financial services technology.

· Active Series 7 and Series 63 licenses preferred, or the ability to obtain required licensing within an agreed-upon timeframe.

Preferred

· Five or more years supporting financial advisors or wealth management teams.

· Experience with investment operations, trading, and portfolio implementation.

· Experience using CRM platforms such as Wealthbox, Redtail, Salesforce, or similar systems.

· Experience working within an independent RIA, hybrid RIA, broker-dealer, or wealth management firm.

· Passion for continuous learning and professional growth.

\nCompany Description

At DeLong & Brower Financial Services (DBFS), we are a forward-thinking, growth-oriented wealth management firm committed to providing red-carpet experience for our clients and a thriving, collaborative environment for our team. Our firm specializes in tax-focused wealth planning and is closely partnered with tax and health insurance specialties, allowing us to thrive in comprehensive wealth management. c