Job Description
Job Description
Client Coordinator
Location: Woodbury, NY (On-site)
Pay: $21.00/hour (W2)
Schedule: Monday–Friday, 8:30 AM–5:00 PM (40 hours/week)
Type: Temporary assignment (approx. 13 weeks)
Overview
Seeking a Client Coordinator to handle a high volume of inbound inquiries and provide strong customer service via phone and email. This role involves data entry/tracking, documentation, and clerical support while maintaining confidentiality and adhering to compliance standards (including HIPAA-related practices).
Key Responsibilities
- Respond promptly to inquiries regarding status updates, questions, and general information requests
- Enter and retrieve information accurately using internal systems/databases
- Coordinate with Quality Assurance regarding workflow and pending items
- Contact providers as needed and update records
- File, archive, and maintain case documentation (open/closed cases)
- Perform clerical duties (typing, filing, emailing, proofreading)
- Assist with resolving customer complaints and quality issues
- Route calls to the appropriate departments when needed
- Follow applicable safety, legal, and internal policy requirements
Requirements
- Strong customer service and professional communication (phone + email)
- Proficiency with Microsoft Word, Outlook, Excel, and general office equipment (scanner/copier/fax/phone)
- Ability to maintain confidentiality and work accurately in a fast-paced environment
- Typing speed: 40 WPM minimum
- Comfortable working fully on-site in Woodbury, NY
- Ability to prioritize tasks, work independently, and stay focused under distractions
Benefits
- Benefits available to full-time employees after 90 days (per plan eligibility)
- 401(k) with company match available after 1 year of service (per plan eligibility)
To Apply
Reply with your resume or contact:
Austin Faris
A-Line Staffing Solutions
Phone: 5867107941