Help Desk Technician - Norton Shores Area

The Pivot Group Network

Norton Shores, MI, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Help Desk Technician | Norton Shores, MI

Salary Range: $47,000 - $72,000 depending on experience

Are you a skilled professional with a passion for excelling in help desk technician? The Pivot Group is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Norton Shores seeking experienced Help Desk Technicians.

The Opportunity

We are working with companies in Norton Shores that are adding Help Desk Technicians to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Key Responsibilities

Provide first-level technical support for IT hardware, software, and network issues across office and production environments.
Troubleshoot and resolve incidents related to manufacturing-specific applications (e.g., MES, ERP modules), industrial PCs, and shop floor equipment.
Install, configure, and maintain workstations, peripherals, barcode scanners, and label printers on the factory floor.
Respond promptly to production-impacting IT issues, ensuring minimal downtime for critical manufacturing operations.
Document all support activities, resolutions, and create knowledge base articles for common manufacturing IT problems.
Assist with network connectivity issues for both administrative and operational technology (OT) networks.
Participate in an on-call rotation to provide 24/7 support for critical manufacturing systems.

Recommended Qualifications

Proven ability to troubleshoot and resolve hardware, software, and network connectivity issues in a production environment.
Proficiency with Windows operating systems, Microsoft Office Suite, and common business applications.
Experience supporting specialized manufacturing IT equipment, such as label printers, barcode scanners, or shop floor terminals.
Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users.
Familiarity with IT service management (ITSM) tools and ticketing systems.
Understanding of the criticality of IT systems in a manufacturing setting and the impact of downtime.

Bonus Qualifications

Experience supporting manufacturing ERP systems (e.g., SAP, Oracle, Infor).
Familiarity with industrial hardware such as barcode scanners, label printers, or shop floor terminals.
Basic understanding of Operational Technology (OT) concepts (e.g., SCADA, PLCs).
Knowledge of safety protocols and practices in a manufacturing environment.
Experience with CAD/CAM software support.

Job Titles That Should Apply

Help Desk Technician, IT Support Technician, Technical Support Specialist, Service Desk Analyst, Desktop Support Technician, IT Support Specialist, End User Support Specialist, Client Support Specialist, IT Support Analyst

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.