Information Technology (IT) Lead

Job Description

Job Description

Job Title: Information Technology (IT) Lead

Position Overview

The IT Lead provides Tier 3 technical support and leads advanced troubleshooting, system optimization, and infrastructure improvement. This role develops, maintains, and implements IT systems, applications, and network configurations.

Responsibilities

• Resolve escalated service requests and technical issues.
• Analyze, recommend, and implement IT infrastructure improvements.
• Configure, maintain, and troubleshoot systems, networks, and applications.
• Support end-users onsite, remotely, and via phone/email.
• Provide technical leadership on Microsoft, Apple, and server systems.

Qualifications

• BA/BS degree with 5+ years of experience, or AA/AS with 7+ years.
• IAT Level II and CE/OS certification.
• PMI certification.
• Windows or Apple Certified Technician.
• Advanced knowledge of Microsoft desktop/server OS, SQL, Exchange, SharePoint, hardware, and network troubleshooting.
• Familiarity with Ivanti, SCCM, or Jamf Pro.

Work Authorization/Security Clearance:

• May be asked to provide proof of US citizenship
• Must be able to maintain a US Government issued Secret clearance throughout the life of the contract.

Work Environment: This job operates in an office environment. This role routinely uses standard office equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, but only after full disclosure by the applicant.

• Position generally requires light work with occasional lifting of up to (30) pounds or more, carrying supplies, equipment.
• The job requires varying amounts of sitting, standing, and walking.
• This position requires the ability to sit or stand for extended periods of time.
• The ability to communicate clearly with an excellent comprehension of the English language is essential.
• Work is generally performed in an indoor setting.

Physical demands are representative of those that must be met by an employee to successfully perform the duties described in the work environment

Travel: Minimal travel for corporate support is expected for this position.

AAP/EEO Statement:

Advanced Technology Leaders INC is an Equal Opportunity and Affirmative Action Employer. This company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ATL is committed to assisting individuals with disabilities, please email for assistance and accommodation in the application or recruitment process.

The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws.

Benefits:

Medical, Dental, and Vision Plans offered to all employees.

401K plan with up to 4% matching

Long-term and Short-term Disability

Standard Life Insurance

Training and Tuition Assistance

Paid Time Off (PTO)

Apply online at www.at-leaders.com and click on Careers.

**This position is in support of current opportunities**

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