Job Description
Job Description
Headquartered in Westfield, Massachusetts, with a location in Lakefield, Ontario, Savage has been producing firearms for more than 125 years. Savage is one of the world's largest manufacturers of hunting, competition and targeting shooting centerfire and rimfire rifles, and shotguns. Our firearms are best known for accuracy, performance and innovation. The entrepreneurial spirit that originally defined the company is still evident in its ongoing focus on continuous innovation, craftsmanship, quality and service. Learn more at www.savagearms.com.
The Art Of Craftsmanship’ video: https://www.youtube.com/watch?v=5mIrF9OtAbA
PRIMARY OBJECTIVE:
Under general supervision, The Customer Service Representative is responsible for supporting and providing a high level of customer service for all Domestic dealer accounts, including national and key accounts. Works closely with our sales reps, customers and end consumers to ensure timely processing of purchase orders, return authorizations, and credits. Will work closely with the supply chain team to ensure that the customers needs are being met in a timely manner. This is a multiple location (Westfield, MA & Suffield, CT) position. The Customer Service Representative will be required to split work hours between each of the facilities. Location schedules are to be determined as business demands.
ESSENTIAL FUNCTIONS:
- Order entry for sales orders
- Return authorization entry and routing for approvals
- Manage EDI batches for timely processing of purchase orders
- Processing credits in a timely manner for customers
- Direct communication with our account base to deliver highest level of customer service possible
- Manage pending order report to facilitate timely release of orders for shipping
- Ad Hoc reporting as needed
MINIMUM QUALIFICATIONS:
Bachelor’s degree in Business Administration or equivalent
1-3 years’ experience in sales and/or support environment
Strong verbal and written communication and interpersonal skills
Knowledge of outdoor products and industry preferred
Prior experience working with Microsoft Office products
EDI knowledge a plus
Savage Arms is an Equal Employment Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.