Job Description
Job DescriptionWe are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage device configurations, and support endpoint security using Intune. You’ll play a key role in ensuring a seamless user experience across desktops, laptops, and mobile devices.
Key Responsibilities:
• Provide Tier 1 and Tier 2 technical support to end-users via phone, email, or in-person.
• Deploy, configure, and manage devices using Microsoft Intune.
• Troubleshoot Intune-related issues including app deployment, device compliance, and user access.
• Monitor and maintain system performance and endpoint security.
• Document issues and solutions within a ticketing system.
Qualifications:
• 2+ years of help desk or IT support experience.
• Strong hands-on experience with Microsoft Intune and Microsoft 365.
• Familiarity with Windows OS, mobile device management (MDM), and Azure Active Directory.
• Excellent communication and problem-solving skills.
Nice to Have:
• Experience with PowerShell scripting.
• Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate.