Store Manager

Job Description

Job Description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT!

Job Summary:

Base salary 60,000 plus monthly bonus (if applicable)
JOB SUMMARY:
Responsible for the overall profitability, sales culture, sales promotions, people development, store standards/operations and customer experience for their assigned La-Z-Boy Store . Represents the Company in their store and therefore is held to the highest standards of ethics, integrity, and professionalism.

Job Description:

KEY RESPONSIBILITIES:

Profitability:

• Responsible for achieving all sales targets and meeting budget requirements.
• Reviews and acts upon all financial opportunities including expense management, margin enhancements and sales drivers.
• Educates the staff on the financial realities of running a successful business.
• Provides feedback and innovative ideas to the Director & GM on building a more profitable operation.

Sales Culture and Promotions:

• Hires, trains, and retains the highest quality team members who live the company's core value and exhibit energy and enthusiasm.
• Coaches to the Company selling model with the passion to drive real action.
• Ensures all associates maximize customer sales opportunities, marketing initiatives, store promotions, social media promotion and grass roots programs.
• Present opportunities for grass roots marketing and community focused events that build sales and support our communities to the Director and GM.
• Uses the Company metrics to coach the proper behaviors needed to be a world class selling and service organization.
• Create an environment where the store team is empowered to deliver excellent customer service aligned with company processes and standards and where they are encouraged to achieve company goals.

People Development:

• Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent.
• Keeps a detailed succession plan to ensure there is never a vacancy in any key position.
• Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies.
• Treasures diversity and staffs to meet the demands of the community.
• Works closely with the Regional Human Resource Managers to stay current with all HR training and legal requirements.
• Leads all store activities with the highest ethical standards and demands the same from their teams.
• Ensures team members are provided the necessary tools to perform job responsibilities.
• Improve all store team members self-knowledge, effectiveness, and efficiency through weekly meetings with the emphasis on total customer satisfaction.
• Coach and counsel team based on results.

Store Standards/ Operations:

• Follows the Company programs to keep a clean, well merchandised store.
• Trains and follows up on the store teams in areas such as cycle counts, accounting procedures, systems procedures, and store merchandise displays.
• Works with the Director & GM to execute all Merchandise changes, Test & Learn programs and sell thru strategies.
• Executes all tagging and sign programs 100% to the Company standard and provides feedback on effectiveness/opportunities for improvement.
• Ensure all team members accurately complete required paperwork, including order entry, delivery schedules, customer records, and deposit fees.
• Submit required paperwork to Human Resources in a timely manner regarding employee changes, new hires, terminations, etc.

Customer Experience Excellence:

• Sets the highest standard for customer care.
• Personally, greets and welcomes guests into their store.
• Ensures the Company plan or better on prospecting new customers.
• Is innovative in finding ways to delight their guests.
• Is intolerant of any lack of customer caring by the staff.
• Other duties as assigned.

MINIMUM REQUIREMENTS:

• Bachelor's degree in business administration or related field with 4-6 years of relevant experience including 1-3 years of supervisory experience or equivalent
• Prior experience managing a business unit, preferably in a retail environment with a strong focus on sales
• Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint.
• Thorough understanding of profit and loss
• Strong business acumen
• Highly developed interpersonal and communication skills and experience in building effective and productive working relationships.
• Proven analytical ability utilizing information technologies in managing the business to translate into strategic plans.
• Goal oriented -Energetically focuses efforts on meeting goals, mission, or objective.
• Proven history of managing a team, improving team's performance and productivity.
• Proven track record of customer service excellence.
• Strong attention to detail.
• Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays
• Travel Required: up to 5%

SUPERVISORY RESPONSIBILITIES: Responsible for directly leading the store team.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Retail Store Environment: Frequently required to stand, walk, bend, stoop, climb stairs, kneel, squat, crouch, reach overhead, pull, push or lift - up to 50 pounds. Occasionally required to climb ladders, crawl, balance, and shovel or lift over 50 pounds.

CORE ATTRIBUTES:

Communicate Transparently

Lead the Team

Impact and Influence

Deliver Results

Coach and Develop

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Additional Job Description:

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Weekly Hours:

40

Benefits for Employees in the US

Benefit offerings to employee and their families include: Medical, Vision, Dental and Basic Life Insurance available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks' prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time

More information can be found via: 2025 La-Z-Boy Benefits Overview

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees' diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.