Information Technology Manager

Job Description

Job Description

We are seeking a highly self-sufficient and service-oriented Information Technology (IT) Manager to serve as the sole, hands-on IT professional for a Kuki`o Golf and Beach Club! This role is responsible for day-to-day technical support, system administration, and strategic oversight of all club technology. The ideal candidate is a strong generalist who enjoys being on the floor, solving problems in real time, and partnering closely with department leaders in a hospitality-driven, member-focused environment.

Key Responsibilities

• Serve as the primary and sole point of contact for all IT needs across the club

• Provide hands-on support for desktops, laptops, mobile devices, printers, POS systems, and AV equipment

• Manage and maintain network infrastructure, servers, cloud services, Wi-Fi, and telecommunications

• Support and troubleshoot member-facing and back-of-house systems including POS, member management, accounting, and HR/payroll platforms

• Implement and monitor cybersecurity practices, data protection, backups, and disaster recovery procedures

• Coordinate with external vendors and managed service providers for specialized projects or escalations

• Lead system upgrades, software rollouts, patches, and hardware refreshes

• Develop and maintain IT documentation, policies, and procedures

• Train staff on systems usage, security awareness, and basic troubleshooting

• Manage IT budget, contracts, licensing, and technology inventory

• Provide on-call and after-hours support as required to support club operations

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent hands-on experience

• Minimum of 5+ years of broad IT experience, preferably in a solo or lead role

• Prior experience supporting hospitality, private clubs, hotels, or service-oriented environments strongly preferred

• Strong working knowledge of networking, servers, cloud platforms, cybersecurity, and endpoint management

• Experience supporting POS systems, member management platforms, and AV technology

• Proven ability to work independently, prioritize effectively, and manage competing demands

• Excellent communication skills with a strong customer-service mindset

What We Offer

• This position at Kukio Golf & Beach Club provides a competitive starting wage of $120-135K annually, plus bonus compensation!

• Comprehensive benefits package including medical, dental, vision, retirement plan, and paid time off

• High visibility role with autonomy and trusted ownership of club technology

• Opportunity to shape and improve systems in a hands-on setting