Job Description
Job DescriptionSalary:
Ignite Your Career at Famous Smoke Shop!
Famous Smoke Shop isnt just a leading online retailer of premium cigars and accessories were a vibrant community driven by passion, excellence, and innovation. With over 80 years of rich history in the cigar industry, weve built an unmatched reputation for offering the finest cigars from world-renowned brands and exclusive boutique treasures, creating an extraordinary experience for every cigar enthusiast.
At Famous Smoke Shop, our team is the heartbeat of our success. We take pride in delivering exceptional customer service, sharing our expertise, and offering unbeatable value that keeps cigar lovers nationwide returning for more.
Join us and become part of a fast-paced, energetic environment where your skills and creativity will thrive. Whether youre a seasoned expert or looking to spark a new career, Famous Smoke Shop is your opportunity to grow, contribute, and make your mark in an industry rich with tradition and innovation.
Step into a role where passion and purpose come together apply now, and lets shape the future of cigar culture together!
Job Summary
The Director of E-Commerce is a strategic leadership role responsible for driving the growth, profitability, and operational excellence of the company's e-commerce platform. This role will oversee purchasing, merchandising, and marketing efforts, ensuring a seamless customer experience, optimized inventory management, and data-driven marketing strategies. The ideal candidate will have a proven track record in e-commerce operations, a deep understanding of the online retail landscape, and the ability to lead cross-functional teams.
*This position is open to local candidates only. Applicants must be within a commutable distance of 90 Mort Drive, Easton, PA 18040. Relocation assistance is not provided*
Key Responsibilities
- Strategic Leadership
- Develop and execute the e-commerce strategy aligned with the companys business goals.
- Lead the integration of purchasing, merchandising, and marketing operations to create a cohesive online shopping experience.
- Monitor e-commerce KPIs (sales, conversion rates, inventory turnover, etc.) and adjust strategies to achieve targets.
- Purchasing and Inventory Management
- Collaborate with the purchasing team to source and procure products aligned with customer demand and market trends.
- Optimize inventory levels to balance product availability and minimize excess stock or stockouts.
- Negotiate vendor contracts to secure competitive pricing and favorable terms.
- Merchandising
- Oversee product assortment, pricing strategies, and visual merchandising on the e-commerce platform.
- Conduct market research to identify new product opportunities and trends.
- Work with cross-functional teams to ensure timely and accurate product launches.
- Marketing and Customer Engagement
- Lead the digital marketing team to develop data-driven campaigns across SEO, SEM, email, and social media channels.
- Analyze customer data and insights to personalize shopping experiences and improve customer retention.
- Drive promotional strategies to increase customer acquisition and lifetime value.
- Team Leadership
- Recruit, mentor, and develop a high-performing e-commerce team.
- Foster collaboration between purchasing, merchandising, and marketing teams.
- Promote a culture of innovation, accountability, and continuous improvement.
Qualifications:
- High School diploma or GED required.
- Bachelors degree in Business, Marketing, or E-Commerce is preferred, or equivalent experience (Masters preferred).
- 7+ years of experience in e-commerce, with leadership roles in purchasing, merchandising, or marketing.
- Proven track record of driving revenue and profit growth in an online retail environment.
- Strong analytical skills and experience with e-commerce platforms, CRM systems, and digital marketing tools.
- Exceptional communication and interpersonal skills with a results-driven mindset.
- Ability to thrive in a fast-paced, dynamic environment.
- Cigar knowledge is a plus.
Physical Requirements:
- Ability to sit for extended periods while working on a computer or attending meetings.
- Occasional lifting of office materials or product samples up to 20 pounds.
- Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
- Visual acuity to review detailed data and marketing assets.
- Occasional travel required for business meetings, conferences, or vendor negotiations.
What We Offer:
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- 401(k) plan with employer match.
- Generous PTO and paid holidays.
- Professional development opportunities.
Equal Employment Opportunity Statement
Famous Smoke Shop is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.
We encourage individuals from all backgrounds and experiences to apply and are dedicated to fostering a workplace where everyone can thrive.