Mitel Phone Support Technician

Job Description

Job DescriptionBenefits/Perks

• Competitive Compensation
• 401(k) with company match
• PTO & Holidays
• Ongoing training and certification reimbursement.
• Health Insurance
• Career Growth Opportunities

Job SummaryWe are seeking a skilled Phone Support Technician with Mitel certification and a strong understanding of networking to join our team and provide high-quality technical support for our clients.

The Phone Support Technician will troubleshoot, configure, and support Mitel phone systems while leveraging expertise to resolve complex issues. This role requires proficiency in Mitel PBX systems, VoIP technologies, and network infrastructure, combined with a customer-centric approach to deliver outstanding support.
The ideal candidate has strong technical skills as well as excellent customer service and communication skills.

Responsibilities

• Provide phone-based technical support for Mitel phone systems, troubleshooting hardware, software, and network-related issues.
• Configure and maintain Mitel PBX systems, including MiVoice Business, MiVoice Office, and MiCollab platforms.
• Diagnose and resolve networking issues impacting telephony performance.
• Support VoIP, SIP trunks, and integrations with network infrastructure.
• Assist clients with system upgrades, feature setups, and user training.
• Document support cases, resolutions, and interactions in the customers CRM system.
• Stay current on Mitel products, networking trends, and industry best practices.

Qualifications

• Mitel Certification (e.g., Mitel Certified Technician, Mitel MiVoice Business, or equivalent).
• Minimum of 3 years of experience in phone system support or telecommunications.
• Hands-on experience with Mitel PBX systems, VoIP protocols, and SIP technologies.
• Strong understanding of networking concepts, including TCP/IP, VLANs, QoS, DNS, DHCP
• Strong troubleshooting and analytical skills for both telephony and network-related issues.
• Ability to work well as part of a team
• Strong written and verbal communication skills
• Additional certifications (e.g., CompTIA Network+, CCNA) are highly desirable.