Job Description
Job Description
We are seeking an Help Desk Analyst to join the company, a premier supplier, in Carson City, NV US While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!
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Job description
Maintain an elevated level of knowledge of current cloud solutions as well as standard hardware and software configurations, operating procedures, and advise colleagues and users on optimizing the agency's services and systems.
Collaborate with the team to resolve problems, demonstrating creative problem-solving and a pragmatic approach with a client-focused mindset.
MAIN RESPONSIBILITIES Understanding and application of modern technical support standards and practices with a strong emphasis on client-centric solutions.
Ability to understand client values and needs at varying levels of seniority or technical ability.
Ability to follow instructions, prioritize and manage caseload to achieve service objectives.
Ability to administer and support end user technologies, solutions, and services.
Ability to work with and manage contractor and supplier staff.
Prior help desk experience with a strong emphasis on application support is a requirement.
Experience working with cross-functional teams.
Experience with various operating systems and browsers, including troubleshooting.
Remote troubleshooting experience.
Ability to quickly learn new systems for support.
Minimum Qualifications
Certifications such as CompTIA A+, HDI Support Center Analyst, HDI Customer Service Representative, Microsoft Certified Solutions Expert, ITIL Foundation, etc.
EDUCATION
Associate Degree or High School Diploma
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.
Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.
Company Description
With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.